{
  "format": "alga-psa.workflow-bundle",
  "formatVersion": 1,
  "exportedAt": "2026-01-26T00:00:00.000Z",
  "workflows": [
    {
      "key": "fixture.ticket-assigned-acknowledge",
      "metadata": {
        "name": "Fixture: Ticket Assigned → Acknowledge",
        "description": "On assignment, add a public comment and send an acknowledgement email.",
        "payloadSchemaRef": "payload.TicketAssigned.v1",
        "payloadSchemaMode": "pinned",
        "pinnedPayloadSchemaRef": "payload.TicketAssigned.v1",
        "trigger": { "type": "event", "eventName": "TICKET_ASSIGNED" },
        "isSystem": false,
        "isVisible": true,
        "isPaused": false,
        "concurrencyLimit": null,
        "autoPauseOnFailure": false,
        "failureRateThreshold": null,
        "failureRateMinRuns": null,
        "retentionPolicyOverride": null
      },
      "dependencies": {
        "actions": [
          { "actionId": "tickets.add_comment", "version": 1 },
          { "actionId": "email.send", "version": 1 }
        ],
        "nodeTypes": ["action.call", "control.return", "state.set", "transform.assign"],
        "schemaRefs": ["payload.TicketAssigned.v1"]
      },
      "draft": {
        "draftVersion": 1,
        "definition": {
          "id": "00000000-0000-0000-0000-00000000f108",
          "version": 1,
          "name": "Fixture: Ticket Assigned → Acknowledge",
          "description": "Adds a public comment and sends an email acknowledgement.",
          "payloadSchemaRef": "payload.TicketAssigned.v1",
          "trigger": { "type": "event", "eventName": "TICKET_ASSIGNED" },
          "steps": [
            { "id": "state-ack", "type": "state.set", "config": { "state": "ACKNOWLEDGE" } },
            {
              "id": "assign-vars",
              "type": "transform.assign",
              "config": {
                "assign": {
                  "vars.marker": { "$expr": "'[fixture ticket-assigned-acknowledge]'" },
                  "vars.commentBody": { "$expr": "vars.marker & ' Assigned ticketId=' & payload.ticketId" },
                  "vars.subject": { "$expr": "vars.marker & ' Ticket assigned'" },
                  "vars.text": { "$expr": "vars.marker & ' Your ticket has been assigned. ticketId=' & payload.ticketId" }
                }
              }
            },
            {
              "id": "add-public-comment",
              "type": "action.call",
              "config": {
                "actionId": "tickets.add_comment",
                "version": 1,
                "inputMapping": {
                  "ticket_id": { "$expr": "payload.ticketId" },
                  "body": { "$expr": "vars.commentBody" },
                  "visibility": "public",
                  "idempotency_key": { "$expr": "'fixture.ticket-assigned-acknowledge:comment:' & payload.ticketId" }
                }
              }
            },
            {
              "id": "send-email",
              "type": "action.call",
              "config": {
                "actionId": "email.send",
                "version": 1,
                "inputMapping": {
                  "to": { "$expr": "[{\"email\": payload.fixtureRequesterEmail}]" },
                  "subject": { "$expr": "vars.subject" },
                  "text": { "$expr": "vars.text" },
                  "idempotency_key": { "$expr": "'fixture.ticket-assigned-acknowledge:email:' & payload.ticketId" }
                }
              }
            },
            { "id": "done", "type": "control.return" }
          ]
        }
      },
      "publishedVersions": [
        {
          "version": 1,
          "definition": {
            "id": "00000000-0000-0000-0000-00000000f108",
            "version": 1,
            "name": "Fixture: Ticket Assigned → Acknowledge",
            "description": "Adds a public comment and sends an email acknowledgement.",
            "payloadSchemaRef": "payload.TicketAssigned.v1",
            "trigger": { "type": "event", "eventName": "TICKET_ASSIGNED" },
            "steps": [
              { "id": "state-ack", "type": "state.set", "config": { "state": "ACKNOWLEDGE" } },
              {
                "id": "assign-vars",
                "type": "transform.assign",
                "config": {
                  "assign": {
                    "vars.marker": { "$expr": "'[fixture ticket-assigned-acknowledge]'" },
                    "vars.commentBody": { "$expr": "vars.marker & ' Assigned ticketId=' & payload.ticketId" },
                    "vars.subject": { "$expr": "vars.marker & ' Ticket assigned'" },
                    "vars.text": { "$expr": "vars.marker & ' Your ticket has been assigned. ticketId=' & payload.ticketId" }
                  }
                }
              },
              {
                "id": "add-public-comment",
                "type": "action.call",
                "config": {
                  "actionId": "tickets.add_comment",
                  "version": 1,
                  "inputMapping": {
                    "ticket_id": { "$expr": "payload.ticketId" },
                    "body": { "$expr": "vars.commentBody" },
                    "visibility": "public",
                    "idempotency_key": { "$expr": "'fixture.ticket-assigned-acknowledge:comment:' & payload.ticketId" }
                  }
                }
              },
              {
                "id": "send-email",
                "type": "action.call",
                "config": {
                  "actionId": "email.send",
                  "version": 1,
                  "inputMapping": {
                    "to": { "$expr": "[{\"email\": payload.fixtureRequesterEmail}]" },
                    "subject": { "$expr": "vars.subject" },
                    "text": { "$expr": "vars.text" },
                    "idempotency_key": { "$expr": "'fixture.ticket-assigned-acknowledge:email:' & payload.ticketId" }
                  }
                }
              },
              { "id": "done", "type": "control.return" }
            ]
          },
          "payloadSchemaJson": null
        }
      ]
    }
  ]
}