{
  "format": "alga-psa.workflow-bundle",
  "formatVersion": 1,
  "exportedAt": "2026-01-26T00:00:00.000Z",
  "workflows": [
    {
      "key": "fixture.ticket-reopened-notify-tech",
      "metadata": {
        "name": "Fixture: Ticket Reopened → Notify Tech",
        "description": "On reopen, add an internal note and notify the assigned technician.",
        "payloadSchemaRef": "payload.TicketReopened.v1",
        "payloadSchemaMode": "pinned",
        "pinnedPayloadSchemaRef": "payload.TicketReopened.v1",
        "trigger": { "type": "event", "eventName": "TICKET_REOPENED" },
        "isSystem": false,
        "isVisible": true,
        "isPaused": false,
        "concurrencyLimit": null,
        "autoPauseOnFailure": false,
        "failureRateThreshold": null,
        "failureRateMinRuns": null,
        "retentionPolicyOverride": null
      },
      "dependencies": {
        "actions": [
          { "actionId": "tickets.add_comment", "version": 1 },
          { "actionId": "notifications.send_in_app", "version": 1 }
        ],
        "nodeTypes": ["action.call", "control.return", "state.set", "transform.assign"],
        "schemaRefs": ["payload.TicketReopened.v1"]
      },
      "draft": {
        "draftVersion": 1,
        "definition": {
          "id": "00000000-0000-0000-0000-00000000f111",
          "version": 1,
          "name": "Fixture: Ticket Reopened → Notify Tech",
          "description": "Adds internal comment + notifies tech on reopen.",
          "payloadSchemaRef": "payload.TicketReopened.v1",
          "trigger": { "type": "event", "eventName": "TICKET_REOPENED" },
          "steps": [
            { "id": "state-reopened", "type": "state.set", "config": { "state": "REOPENED" } },
            {
              "id": "assign-vars",
              "type": "transform.assign",
              "config": {
                "assign": {
                  "vars.marker": { "$expr": "'[fixture ticket-reopened-notify-tech]'" },
                  "vars.comment": { "$expr": "'[fixture ticket-reopened-notify-tech] ticketId=' & payload.ticketId" },
                  "vars.title": { "$expr": "'[fixture ticket-reopened-notify-tech] Ticket reopened'" },
                  "vars.body": { "$expr": "'[fixture ticket-reopened-notify-tech] ticketId=' & payload.ticketId" }
                }
              }
            },
            {
              "id": "add-internal-note",
              "type": "action.call",
              "config": {
                "actionId": "tickets.add_comment",
                "version": 1,
                "inputMapping": {
                  "ticket_id": { "$expr": "payload.ticketId" },
                  "body": { "$expr": "vars.comment" },
                  "visibility": "internal",
                  "idempotency_key": { "$expr": "'fixture.ticket-reopened-notify-tech:comment:' & payload.ticketId" }
                }
              }
            },
            {
              "id": "notify-tech",
              "type": "action.call",
              "config": {
                "actionId": "notifications.send_in_app",
                "version": 1,
                "inputMapping": {
                  "recipients": { "$expr": "{\"user_ids\": [payload.fixtureNotifyUserId]}" },
                  "title": { "$expr": "vars.title" },
                  "body": { "$expr": "vars.body" },
                  "severity": "info",
                  "dedupe_key": { "$expr": "'fixture.ticket-reopened-notify-tech:notify:' & payload.ticketId" }
                }
              }
            },
            { "id": "done", "type": "control.return" }
          ]
        }
      },
      "publishedVersions": [
        {
          "version": 1,
          "definition": {
            "id": "00000000-0000-0000-0000-00000000f111",
            "version": 1,
            "name": "Fixture: Ticket Reopened → Notify Tech",
            "description": "Adds internal comment + notifies tech on reopen.",
            "payloadSchemaRef": "payload.TicketReopened.v1",
            "trigger": { "type": "event", "eventName": "TICKET_REOPENED" },
            "steps": [
              { "id": "state-reopened", "type": "state.set", "config": { "state": "REOPENED" } },
              {
                "id": "assign-vars",
                "type": "transform.assign",
                "config": {
                  "assign": {
                    "vars.marker": { "$expr": "'[fixture ticket-reopened-notify-tech]'" },
                    "vars.comment": { "$expr": "'[fixture ticket-reopened-notify-tech] ticketId=' & payload.ticketId" },
                    "vars.title": { "$expr": "'[fixture ticket-reopened-notify-tech] Ticket reopened'" },
                    "vars.body": { "$expr": "'[fixture ticket-reopened-notify-tech] ticketId=' & payload.ticketId" }
                  }
                }
              },
              {
                "id": "add-internal-note",
                "type": "action.call",
                "config": {
                  "actionId": "tickets.add_comment",
                  "version": 1,
                  "inputMapping": {
                    "ticket_id": { "$expr": "payload.ticketId" },
                    "body": { "$expr": "vars.comment" },
                    "visibility": "internal",
                    "idempotency_key": { "$expr": "'fixture.ticket-reopened-notify-tech:comment:' & payload.ticketId" }
                  }
                }
              },
              {
                "id": "notify-tech",
                "type": "action.call",
                "config": {
                  "actionId": "notifications.send_in_app",
                  "version": 1,
                  "inputMapping": {
                    "recipients": { "$expr": "{\"user_ids\": [payload.fixtureNotifyUserId]}" },
                    "title": { "$expr": "vars.title" },
                    "body": { "$expr": "vars.body" },
                    "severity": "info",
                    "dedupe_key": { "$expr": "'fixture.ticket-reopened-notify-tech:notify:' & payload.ticketId" }
                  }
                }
              },
              { "id": "done", "type": "control.return" }
            ]
          },
          "payloadSchemaJson": null
        }
      ]
    }
  ]
}