/** * Update English ticket notification templates with modern styling * * Updates ticket-assigned, ticket-updated, ticket-closed, and ticket-comment-added * templates to match the modern visual design of ticket-created template. */ exports.up = async function(knex) { console.log('Updating English ticket notification templates with modern styling...'); // Get notification subtypes const subtypes = await knex('notification_subtypes') .select('id', 'name') .whereIn('name', [ 'Ticket Assigned', 'Ticket Updated', 'Ticket Closed', 'Ticket Comment Added' ]); const getSubtypeId = (name) => { const subtype = subtypes.find(s => s.name === name); if (!subtype) { throw new Error(`Notification subtype '${name}' not found`); } return subtype.id; }; // Update ticket-assigned template await knex('system_email_templates') .where({ name: 'ticket-assigned', language_code: 'en' }) .update({ subject: 'Ticket Assigned • {{ticket.title}} ({{ticket.priority}})', html_content: `

Ticket Assigned

{{ticket.title}}

{{ticket.metaLine}}

You have been assigned to a ticket for {{ticket.clientName}}. Review the details below and take action.

Ticket #{{ticket.id}}

Priority

{{ticket.priority}}

Status

{{ticket.status}}

Assigned By

{{ticket.assignedBy}}

Assigned To

{{ticket.assignedToName}}

{{ticket.assignedToEmail}}

Requester

{{ticket.requesterName}}

{{ticket.requesterContact}}

Board

{{ticket.board}}

Category

{{ticket.categoryDetails}}

Location

{{ticket.locationSummary}}

Description

{{ticket.description}}

View Ticket

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`, text_content: ` Ticket Assigned to You {{ticket.metaLine}} Assigned By: {{ticket.assignedBy}} Priority: {{ticket.priority}} Status: {{ticket.status}} Assigned To: {{ticket.assignedDetails}} Requester: {{ticket.requesterDetails}} Board: {{ticket.board}} Category: {{ticket.categoryDetails}} Location: {{ticket.locationSummary}} Description: {{ticket.description}} View ticket: {{ticket.url}} ` }); // Update ticket-updated template await knex('system_email_templates') .where({ name: 'ticket-updated', language_code: 'en' }) .update({ subject: 'Ticket Updated • {{ticket.title}} ({{ticket.priority}})', html_content: `

Ticket Updated

{{ticket.title}}

{{ticket.metaLine}}

A ticket for {{ticket.clientName}} has been updated. Review the changes below.

Ticket #{{ticket.id}}

Priority

{{ticket.priority}}

Status

{{ticket.status}}

Updated By

{{ticket.updatedBy}}

Assigned To

{{ticket.assignedToName}}

{{ticket.assignedToEmail}}

Requester

{{ticket.requesterName}}

{{ticket.requesterContact}}

Board

{{ticket.board}}

Category

{{ticket.categoryDetails}}

Location

{{ticket.locationSummary}}

Changes Made

{{ticket.changes}}

View Ticket

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`, text_content: ` Ticket Updated {{ticket.metaLine}} Updated By: {{ticket.updatedBy}} Priority: {{ticket.priority}} Status: {{ticket.status}} Assigned To: {{ticket.assignedDetails}} Requester: {{ticket.requesterDetails}} Board: {{ticket.board}} Category: {{ticket.categoryDetails}} Location: {{ticket.locationSummary}} Changes Made: {{ticket.changes}} View ticket: {{ticket.url}} ` }); // Update ticket-closed template await knex('system_email_templates') .where({ name: 'ticket-closed', language_code: 'en' }) .update({ subject: 'Ticket Closed • {{ticket.title}}', html_content: `

Ticket Closed

{{ticket.title}}

{{ticket.metaLine}}

A ticket for {{ticket.clientName}} has been resolved and closed. Review the resolution details below.

Ticket #{{ticket.id}}

Status

Closed

Closed By

{{ticket.closedBy}}

Assigned To

{{ticket.assignedToName}}

{{ticket.assignedToEmail}}

Requester

{{ticket.requesterName}}

{{ticket.requesterContact}}

Board

{{ticket.board}}

Category

{{ticket.categoryDetails}}

Location

{{ticket.locationSummary}}

Resolution

{{ticket.resolution}}

View Ticket

Powered by Alga PSA • Keeping teams aligned

`, text_content: ` Ticket Closed {{ticket.metaLine}} Closed By: {{ticket.closedBy}} Status: Closed Assigned To: {{ticket.assignedDetails}} Requester: {{ticket.requesterDetails}} Board: {{ticket.board}} Category: {{ticket.categoryDetails}} Location: {{ticket.locationSummary}} Resolution: {{ticket.resolution}} View ticket: {{ticket.url}} ` }); // Update ticket-comment-added template await knex('system_email_templates') .where({ name: 'ticket-comment-added', language_code: 'en' }) .update({ subject: 'New Comment • {{ticket.title}}', html_content: `

New Comment Added

{{ticket.title}}

{{ticket.metaLine}}

A new comment has been added to a ticket for {{ticket.clientName}}.

Ticket #{{ticket.id}}

Priority

{{ticket.priority}}

Status

{{ticket.status}}

Comment By

{{comment.author}}

Assigned To

{{ticket.assignedToName}}

{{ticket.assignedToEmail}}

Requester

{{ticket.requesterName}}

{{ticket.requesterContact}}

Board

{{ticket.board}}

Category

{{ticket.categoryDetails}}

Location

{{ticket.locationSummary}}

💬 Comment

{{comment.content}}

View Ticket

Powered by Alga PSA • Keeping teams aligned

`, text_content: ` New Comment Added {{ticket.metaLine}} Comment By: {{comment.author}} Priority: {{ticket.priority}} Status: {{ticket.status}} Assigned To: {{ticket.assignedDetails}} Requester: {{ticket.requesterDetails}} Board: {{ticket.board}} Category: {{ticket.categoryDetails}} Location: {{ticket.locationSummary}} Comment: {{comment.content}} View ticket: {{ticket.url}} ` }); console.log('✓ English ticket notification templates updated with modern styling'); }; exports.down = async function(knex) { console.log('Reverting English ticket notification templates to basic styling...'); // Revert ticket-assigned template await knex('system_email_templates') .where({ name: 'ticket-assigned', language_code: 'en' }) .update({ subject: 'You have been assigned to ticket: {{ticket.title}}', html_content: `

Ticket Assigned

You have been assigned to a ticket:

Ticket ID: {{ticket.id}}

Title: {{ticket.title}}

Priority: {{ticket.priority}}

Status: {{ticket.status}}

Assigned By: {{ticket.assignedBy}}

View Ticket `, text_content: ` Ticket Assigned You have been assigned to a ticket: Ticket ID: {{ticket.id}} Title: {{ticket.title}} Priority: {{ticket.priority}} Status: {{ticket.status}} Assigned By: {{ticket.assignedBy}} View ticket at: {{ticket.url}} ` }); // Revert ticket-updated template await knex('system_email_templates') .where({ name: 'ticket-updated', language_code: 'en' }) .update({ subject: 'Ticket Updated: {{ticket.title}}', html_content: `

Ticket Updated

A ticket has been updated in your PSA system:

Ticket ID: {{ticket.id}}

Title: {{ticket.title}}

Changes: {{ticket.changes}}

Updated By: {{ticket.updatedBy}}

View Ticket `, text_content: ` Ticket Updated A ticket has been updated in your PSA system: Ticket ID: {{ticket.id}} Title: {{ticket.title}} Changes: {{ticket.changes}} Updated By: {{ticket.updatedBy}} View ticket at: {{ticket.url}} ` }); // Revert ticket-closed template await knex('system_email_templates') .where({ name: 'ticket-closed', language_code: 'en' }) .update({ subject: 'Ticket Closed: {{ticket.title}}', html_content: `

Ticket Closed

A ticket has been closed in your PSA system:

Ticket ID: {{ticket.id}}

Title: {{ticket.title}}

Resolution: {{ticket.resolution}}

Closed By: {{ticket.closedBy}}

View Ticket `, text_content: ` Ticket Closed A ticket has been closed in your PSA system: Ticket ID: {{ticket.id}} Title: {{ticket.title}} Resolution: {{ticket.resolution}} Closed By: {{ticket.closedBy}} View ticket at: {{ticket.url}} ` }); // Revert ticket-comment-added template await knex('system_email_templates') .where({ name: 'ticket-comment-added', language_code: 'en' }) .update({ subject: 'New Comment on Ticket: {{ticket.title}}', html_content: `

New Comment Added

A new comment has been added to ticket:

Ticket ID: {{ticket.id}}

Title: {{ticket.title}}

Comment By: {{comment.author}}

Comment:

{{comment.content}}

View Ticket `, text_content: ` New Comment Added A new comment has been added to ticket: Ticket ID: {{ticket.id}} Title: {{ticket.title}} Comment By: {{comment.author}} Comment: {{comment.content}} View ticket at: {{ticket.url}} ` }); console.log('English ticket notification templates reverted'); };