/**
* Fix HTML content escaping in email templates
*
* The email templates use Handlebars which escapes HTML by default with double braces {{...}}.
* Fields that contain HTML content (like comment.content, ticket.description, etc.) need to
* use triple braces {{{...}}} to render the HTML properly instead of showing raw HTML tags.
*
* This affects ticket notification emails where:
* - comment.content contains HTML from BlockNote editor
* - ticket.description may contain HTML
* - ticket.changes may contain HTML
* - ticket.resolution may contain HTML
*/
exports.up = async function(knex) {
console.log('Fixing HTML content escaping in email templates...');
// List of HTML content fields that need triple braces
// We only update html_content column since text is derived from rendered HTML
const htmlFields = [
{ double: '{{comment.content}}', triple: '{{{comment.content}}}' },
{ double: '{{ticket.description}}', triple: '{{{ticket.description}}}' },
{ double: '{{ticket.changes}}', triple: '{{{ticket.changes}}}' },
{ double: '{{ticket.resolution}}', triple: '{{{ticket.resolution}}}' },
];
// Update system_email_templates
for (const field of htmlFields) {
// Only update html_content where double braces exist (case-sensitive match)
await knex.raw(`
UPDATE system_email_templates
SET html_content = REPLACE(html_content, ?, ?)
WHERE html_content LIKE ?
`, [field.double, field.triple, `%${field.double}%`]);
}
// Also update tenant_email_templates if any exist
for (const field of htmlFields) {
await knex.raw(`
UPDATE tenant_email_templates
SET html_content = REPLACE(html_content, ?, ?)
WHERE html_content LIKE ?
`, [field.double, field.triple, `%${field.double}%`]);
}
console.log('✓ Email templates updated to properly render HTML content');
};
exports.down = async function(knex) {
console.log('Reverting HTML content escaping fix in email templates...');
// Revert back to double braces
const htmlFields = [
{ double: '{{comment.content}}', triple: '{{{comment.content}}}' },
{ double: '{{ticket.description}}', triple: '{{{ticket.description}}}' },
{ double: '{{ticket.changes}}', triple: '{{{ticket.changes}}}' },
{ double: '{{ticket.resolution}}', triple: '{{{ticket.resolution}}}' },
];
// Revert system_email_templates
for (const field of htmlFields) {
await knex.raw(`
UPDATE system_email_templates
SET html_content = REPLACE(html_content, ?, ?)
WHERE html_content LIKE ?
`, [field.triple, field.double, `%${field.triple}%`]);
}
// Also revert tenant_email_templates
for (const field of htmlFields) {
await knex.raw(`
UPDATE tenant_email_templates
SET html_content = REPLACE(html_content, ?, ?)
WHERE html_content LIKE ?
`, [field.triple, field.double, `%${field.triple}%`]);
}
console.log('Email templates reverted to escape HTML content');
};