/**
* Source-of-truth: survey-ticket-closed email template.
*
* This template has its own HTML structure (not using the shared emailLayout)
* because the survey email has a unique layout with inline rating buttons and
* a fallback survey link.
*
* Supports all 7 languages: en, fr, es, de, nl, it, pl.
*/
const TEMPLATE_NAME = 'SURVEY_TICKET_CLOSED';
const SUBTYPE_NAME = 'survey-ticket-closed';
const SURVEY_CATEGORY_NAME = 'Surveys';
const SUBJECTS = {
en: "We'd love your feedback on ticket {{ticket_number}}",
fr: 'Votre avis sur le ticket {{ticket_number}} nous int\u00e9resse',
es: 'Queremos conocer tu opini\u00f3n sobre el ticket {{ticket_number}}',
de: 'Wir freuen uns \u00fcber Ihr Feedback zu Ticket {{ticket_number}}',
nl: 'We horen graag uw feedback over ticket {{ticket_number}}',
it: 'Ci farebbe piacere il tuo feedback sul ticket {{ticket_number}}',
pl: 'Ch\u0119tnie poznamy Twoj\u0105 opini\u0119 o zg\u0142oszeniu {{ticket_number}}',
};
/* eslint-disable max-len */
const COPY = {
en: {
salutation: 'Hi {{contact_name}},',
summary: 'Ticket #{{ticket_number}} \u00b7 {{ticket_subject}}',
technicianLine: 'Technician: {{technician_name}}',
ratingIntro: '{{prompt_text}}',
buttonHelp: 'Choose a score below to let us know how we did:',
fallback: 'If the buttons do not load, open this secure survey link:',
thankYou: '{{thank_you_text}}',
},
fr: {
salutation: 'Bonjour {{contact_name}},',
summary: 'Ticket n\u00b0{{ticket_number}} \u00b7 {{ticket_subject}}',
technicianLine: 'Technicien : {{technicien_name}}',
ratingIntro: '{{prompt_text}}',
buttonHelp: 'S\u00e9lectionnez une note ci-dessous pour nous donner votre avis :',
fallback: "Si les boutons ne s'affichent pas correctement, utilisez ce lien s\u00e9curis\u00e9 :",
thankYou: '{{thank_you_text}}',
},
es: {
salutation: 'Hola {{contact_name}},',
summary: 'Ticket #{{ticket_number}} \u00b7 {{ticket_subject}}',
technicianLine: 'T\u00e9cnico: {{technician_name}}',
ratingIntro: '{{prompt_text}}',
buttonHelp: 'Elige una calificaci\u00f3n para contarnos c\u00f3mo fue tu experiencia:',
fallback: 'Si los botones no funcionan, abre este enlace seguro de la encuesta:',
thankYou: '{{thank_you_text}}',
},
de: {
salutation: 'Hallo {{contact_name}},',
summary: 'Ticket Nr. {{ticket_number}} \u00b7 {{ticket_subject}}',
technicianLine: 'Techniker: {{technician_name}}',
ratingIntro: '{{prompt_text}}',
buttonHelp: 'W\u00e4hlen Sie unten eine Bewertung, um uns Ihr Erlebnis mitzuteilen:',
fallback: 'Wenn die Schaltfl\u00e4chen nicht funktionieren, \u00f6ffnen Sie diesen sicheren Link:',
thankYou: '{{thank_you_text}}',
},
nl: {
salutation: 'Hallo {{contact_name}},',
summary: 'Ticket #{{ticket_number}} \u00b7 {{ticket_subject}}',
technicianLine: 'Technicus: {{technician_name}}',
ratingIntro: '{{prompt_text}}',
buttonHelp: 'Kies hieronder een score om te laten weten hoe wij het hebben gedaan:',
fallback: 'Werken de knoppen niet? Gebruik dan deze beveiligde link:',
thankYou: '{{thank_you_text}}',
},
it: {
salutation: 'Ciao {{contact_name}},',
summary: 'Ticket n. {{ticket_number}} \u00b7 {{ticket_subject}}',
technicianLine: 'Tecnico: {{technician_name}}',
ratingIntro: '{{prompt_text}}',
buttonHelp: "Scegli una valutazione qui sotto per dirci com\u2019\u00e8 andata:",
fallback: 'Se i pulsanti non funzionano, apri questo link sicuro:',
thankYou: '{{thank_you_text}}',
},
pl: {
salutation: 'Cze\u015b\u0107 {{contact_name}},',
summary: 'Zg\u0142oszenie #{{ticket_number}} \u00b7 {{ticket_subject}}',
technicianLine: 'Technik: {{technician_name}}',
ratingIntro: '{{prompt_text}}',
buttonHelp: 'Wybierz ocen\u0119 poni\u017cej, aby da\u0107 nam zna\u0107, jak nam posz\u0142o:',
fallback: 'Je\u015bli przyciski si\u0119 nie za\u0142aduj\u0105, otw\u00f3rz ten bezpieczny link do ankiety:',
thankYou: '{{thank_you_text}}',
},
};
/* eslint-enable max-len */
function buildBodyHtml(lang, c, subject) {
return `
${subject}