{
  "page": {
    "title": "Reports"
  },
  "actions": {
    "refresh": "Refresh"
  },
  "placeholders": {
    "selectContract": "Select contract..."
  },
  "units": {
    "hoursShort": "hrs",
    "days": "days",
    "percent": "%",
    "dash": "—"
  },
  "reportsPage": {
    "cards": {
      "timeUtilization": {
        "title": "Time Utilization",
        "placeholder": "[Time Utilization Chart Placeholder]"
      },
      "projectProgress": {
        "title": "Project Progress",
        "placeholder": "[Project Progress Chart Placeholder]"
      },
      "revenueByClient": {
        "title": "Revenue by Client",
        "placeholder": "[Revenue by Client Chart Placeholder]"
      },
      "teamPerformance": {
        "title": "Team Performance",
        "placeholder": "[Team Performance Chart Placeholder]"
      }
    },
    "description": "Canned operational reports for the current workspace. More customization will layer onto this catalog later.",
    "categories": {
      "helpdesk": "Help desk",
      "operations": "Operations",
      "billing": "Billing"
    },
    "badges": {
      "planned": "Planned"
    },
    "actions": {
      "viewReport": "View report",
      "openInBilling": "Open in billing",
      "requiresTier": "Requires {{tier}}",
      "comingSoon": "Coming soon"
    },
    "errors": {
      "loadReport": "Failed to load report."
    },
    "empty": {
      "noData": "No data for this report.",
      "noOpenTicketsInRange": "No open tickets in this range.",
      "noDate": "No date",
      "notAvailable": "n/a",
      "noEmailChannels": "No email channels are configured."
    },
    "fallbackTitle": "Report",
    "dateRange": {
      "lastDays": "Last {{count}} days"
    },
    "units": {
      "daysWithCount": "{{count}} days"
    },
    "metrics": {
      "created": "Created",
      "closed": "Closed",
      "openNow": "Open now",
      "awaitingCustomer": "Awaiting customer",
      "awaitingInternal": "Awaiting internal",
      "under2Days": "Under 2 days",
      "days2To7": "2 to 7 days",
      "days8To30": "8 to 30 days",
      "over30Days": "Over 30 days",
      "activeChannels": "Active channels",
      "healthyChannels": "Healthy channels",
      "problemChannels": "Problem channels",
      "emailsProcessed": "Emails processed",
      "ticketsFromEmail": "Tickets from email",
      "failedEmails": "Failed emails",
      "avgProcessingTime": "Avg. processing time",
      "avgTicketCreationTime": "Avg. email-to-ticket time",
      "totalHours": "Total hours",
      "billableHours": "Billable hours",
      "nonBillableHours": "Non-billable hours",
      "billablePercent": "Billable %",
      "timeEntries": "Time entries",
      "activeContracts": "Active contracts",
      "monthlyRecurring": "Monthly recurring",
      "renewalsDue": "Renewals due",
      "bucketUsedHours": "Bucket hours used",
      "bucketOverageHours": "Bucket overage",
      "openAssigned": "Open assigned",
      "activeAssignees": "Active assignees",
      "avgResolutionTime": "Avg. resolution time"
    },
    "sections": {
      "openByStatus": "Open by status",
      "openByPriority": "Open by priority",
      "openByAssignee": "Open by assignee",
      "ageDistribution": "Age distribution",
      "responseOwnership": "Response ownership",
      "oldestOpenTickets": "Oldest open tickets",
      "emailProcessingStatus": "Processing status",
      "emailChannels": "Email channels",
      "timeByUser": "Time by user",
      "billableHoursByService": "Billable hours by service",
      "entriesByWorkType": "Entries by work type",
      "contractRevenue": "Contract revenue",
      "upcomingRenewals": "Upcoming renewals",
      "bucketUsage": "Bucket usage",
      "performanceByAssignee": "Performance by assignee",
      "closedByAssignee": "Closed by assignee"
    },
    "reportCatalog": {
      "ticketWorkload": {
        "title": "Ticket Workload",
        "description": "Created, closed, and currently open tickets grouped by status, priority, and assignee."
      },
      "ticketAging": {
        "title": "Ticket Aging",
        "description": "Open-ticket age buckets, response ownership, and oldest active tickets."
      },
      "emailChannelHealth": {
        "title": "Email Channel Health",
        "description": "Email intake volume, ticket creation speed, and mailbox connection health."
      },
      "timeUtilization": {
        "title": "Time Utilization",
        "description": "Tracked work by person and service area for PSA operations."
      },
      "teamPerformance": {
        "title": "Team Performance",
        "description": "Team-level throughput and response ownership for multi-user workspaces."
      },
      "contractReports": {
        "title": "Contract Reports",
        "description": "Contract revenue, renewals, bucket utilization, and simple profitability."
      }
    },
    "table": {
      "channel": "Channel",
      "status": "Status",
      "processed": "Processed",
      "tickets": "Tickets",
      "avgEmailToTicket": "Avg. email to ticket",
      "assignee": "Assignee",
      "created": "Created",
      "closed": "Closed",
      "open": "Open",
      "avgResolution": "Avg. resolution",
      "user": "User",
      "totalHours": "Total hours",
      "billableHours": "Billable hours",
      "entries": "Entries",
      "ticket": "Ticket",
      "entered": "Entered",
      "age": "Age"
    },
    "statusValues": {
      "connected": "Connected",
      "disconnected": "Disconnected",
      "error": "Error",
      "configuring": "Configuring",
      "unknown": "Unknown",
      "success": "Success",
      "failed": "Failed",
      "partial": "Partial",
      "processing": "Processing"
    }
  },
  "contractReports": {
    "title": "Contract Reports",
    "description": "Analyze contract performance, revenue, and utilization metrics",
    "errors": {
      "loadingTitle": "Error Loading Reports",
      "loadData": "Failed to load report data"
    },
    "summary": {
      "totalMRR": {
        "title": "Total MRR",
        "subtitle": "Monthly Recurring Revenue"
      },
      "ytdRevenue": {
        "title": "YTD Revenue",
        "subtitle": "Year to Date by billed service period"
      },
      "activeContracts": {
        "title": "Active Contracts",
        "subtitle": "Active assignments"
      },
      "renewalDecisions": {
        "title": "Renewal Decisions Due",
        "subtitle": "Decision due dates in the next 90 days"
      }
    },
    "tabs": {
      "revenue": "Contract Revenue",
      "expiration": "Expiration",
      "bucketUsage": "Bucket Hours",
      "profitability": "Profitability"
    },
    "sections": {
      "revenue": {
        "title": "Contract Revenue Report",
        "description": "Overview of monthly recurring revenue and year-to-date billed service periods by contract.",
        "empty": "No contract revenue data available"
      },
      "expiration": {
        "title": "Contract Expiration and Renewal Decisions",
        "description": "Track upcoming contract expirations and renewal decision due dates.",
        "empty": "No upcoming contract expirations or renewal decisions in the near term"
      },
      "bucketUsage": {
        "title": "Bucket Hours Utilization",
        "description": "Monitor bucket hours usage and identify overage situations",
        "empty": "No bucket-based contracts found"
      },
      "profitability": {
        "title": "Simple Profitability Report",
        "description": "Basic profit margins and revenue vs. cost analysis by contract",
        "empty": "No profitability data available"
      }
    },
    "table": {
      "contract": "Contract",
      "client": "Client",
      "monthlyRecurring": "Monthly Recurring",
      "totalBilledYtd": "Total Billed (YTD)",
      "status": "Status",
      "endDate": "End Date",
      "daysUntilExpiration": "Days Until Expiration",
      "monthlyValue": "Monthly Value",
      "autoRenew": "Auto-Renew",
      "totalHours": "Total Hours",
      "usedHours": "Used Hours",
      "remaining": "Remaining",
      "utilization": "Utilization",
      "overage": "Overage",
      "revenueYtd": "Revenue (YTD)",
      "costYtd": "Cost (YTD)",
      "profit": "Profit",
      "margin": "Margin"
    },
    "statusValues": {
      "active": "Active",
      "upcoming": "Upcoming",
      "yes": "Yes",
      "no": "No"
    }
  },
  "contractPerformance": {
    "title": "Contract Performance Metrics",
    "errors": {
      "loadData": "Failed to load contract data"
    },
    "metrics": {
      "totalClients": "Total Clients",
      "activeClients": "Active Clients",
      "totalPlans": "Total Plans",
      "averagePlansPerClient": "Avg. Plans Per Client",
      "totalRevenue": "Total Revenue",
      "averageRevenuePerClient": "Avg. Revenue Per Client"
    },
    "empty": {
      "selectContract": "Select a contract to view performance metrics",
      "noContracts": "No contracts available"
    },
    "comparison": {
      "title": "Contract Comparison",
      "table": {
        "contract": "Contract",
        "clients": "Clients",
        "plans": "Plans",
        "revenue": "Revenue"
      }
    }
  },
  "contractUsage": {
    "title": "Contract Usage Report",
    "errors": {
      "loadInitialData": "Failed to load initial data",
      "loadUsageData": "Failed to load contract usage data"
    },
    "empty": {
      "noClientsUsingContract": "No clients are using this contract",
      "selectContract": "Select a contract to view usage data"
    },
    "table": {
      "client": "Client",
      "startDate": "Start Date",
      "endDate": "End Date",
      "contractLines": "Contract Lines",
      "totalBilled": "Total Billed",
      "status": "Status"
    },
    "statusValues": {
      "active": "Active",
      "inactive": "Inactive",
      "ongoing": "Ongoing",
      "unknownClient": "Unknown Client"
    },
    "summary": {
      "title": "Summary",
      "totalClients": "Total Clients",
      "activeAssignments": "Active Assignments",
      "totalBilled": "Total Billed"
    }
  }
}