{
  "common": {
    "loading": "Loading..."
  },
  "moduleFrame": {
    "title": "Customer Satisfaction Surveys",
    "description": "Monitor response quality, analyse satisfaction trends, and follow up on feedback.",
    "badge": "Satisfaction Insights",
    "nav": {
      "dashboard": "Dashboard",
      "responses": "Responses",
      "analytics": "Analytics",
      "setup": "Setup"
    }
  },
  "settings": {
    "tabLabel": "Surveys",
    "title": "Customer Satisfaction Surveys",
    "subtitle": "Configure templates, triggers, and delivery to collect post-ticket feedback.",
    "tabs": {
      "templates": "Templates",
      "triggers": "Triggers"
    },
    "templateList": {
      "title": "Survey templates",
      "description": "Manage the prompts and rating scales sent to your clients.",
      "createButton": "New template",
      "emptyTitle": "No survey templates yet",
      "emptyDescription": "Create your first template to define the survey wording and rating scale.",
      "defaultBadge": "Default",
      "table": {
        "name": "Template",
        "rating": "Rating scale",
        "status": "Status",
        "updated": "Updated",
        "actions": "Actions"
      },
      "status": {
        "enabled": "Enabled",
        "disabled": "Disabled"
      },
      "actions": {
        "setDefault": "Set as default"
      },
      "toasts": {
        "created": "Template created",
        "updated": "Template updated",
        "deleted": "Template deleted",
        "error": "Unable to save template",
        "setDefault": "Default template updated"
      },
      "errors": {
        "load": "Unable to load survey templates."
      },
      "delete": {
        "validationFailed": "Failed to validate deletion. Please try again.",
        "error": "Unable to delete template",
        "entityFallback": "this survey template"
      },
      "actionsMenuAria": "Open actions for {{name}}"
    },
    "templateForm": {
      "titleCreate": "Create survey template",
      "titleEdit": "Edit survey template",
      "ratingTypes": {
        "stars": "Stars",
        "numbers": "Numbers",
        "emojis": "Emojis"
      },
      "defaults": {
        "promptText": "Survey prompt",
        "commentPrompt": "Additional comments (optional)",
        "thankYouText": "Thank you!"
      },
      "labels": {
        "name": "Template name",
        "ratingType": "Rating type",
        "ratingScale": "Rating scale",
        "ratingLabels": "Rating labels",
        "preview": "Preview",
        "promptText": "Survey prompt",
        "commentPrompt": "Comment prompt",
        "thankYouText": "Thank-you message",
        "isDefault": "Set as default template",
        "enabled": "Template enabled"
      },
      "placeholders": {
        "ratingLabels": "Example:\nVery Poor\nPoor\nAverage\nGood\nExcellent"
      },
      "help": {
        "ratingLabels": "Provide one label per line, in order from lowest to highest rating."
      },
      "actions": {
        "create": "Create template",
        "save": "Save changes",
        "delete": "Delete template"
      },
      "delete": {
        "validationFailed": "Failed to validate deletion. Please try again.",
        "error": "Unable to delete template",
        "entityFallback": "this survey template"
      }
    },
    "triggerList": {
      "title": "Survey triggers",
      "description": "Automatically send invitations when tickets or projects reach completion.",
      "createButton": "New trigger",
      "emptyTitle": "No survey triggers configured",
      "emptyDescription": "Create a trigger to send surveys when tickets close or projects finish.",
      "table": {
        "template": "Template",
        "type": "Trigger",
        "conditions": "Conditions",
        "status": "Status",
        "updated": "Updated",
        "actions": "Actions"
      },
      "status": {
        "enabled": "Enabled",
        "disabled": "Disabled"
      },
      "conditions": {
        "unrestricted": "Applies to every ticket and project",
        "boards": "Boards",
        "statuses": "Statuses",
        "priorities": "Priorities",
        "any": "Any"
      },
      "toasts": {
        "created": "Trigger created",
        "updated": "Trigger updated",
        "deleted": "Trigger deleted",
        "error": "Unable to save trigger",
        "deleteError": "Unable to delete trigger"
      },
      "errors": {
        "load": "Unable to load survey triggers."
      },
      "deleteConfirm": "Delete this trigger? Invitations already queued will still be sent.",
      "actionsMenuAria": "Open actions for trigger targeting {{target}}"
    },
    "triggerForm": {
      "titleCreate": "Create survey trigger",
      "titleEdit": "Edit survey trigger",
      "triggerTypes": {
        "ticket_closed": "Ticket closed",
        "project_completed": "Project completed"
      },
      "labels": {
        "template": "Survey template",
        "triggerType": "Trigger type",
        "boardIds": "Boards",
        "statusIds": "Statuses",
        "priorities": "Priorities",
        "enabled": "Trigger enabled"
      },
      "placeholders": {
        "boardIds": "Select board",
        "statusIds": "Add status",
        "priorities": "Add priority"
      },
      "boardFilters": {
        "active": "Active boards",
        "inactive": "Inactive boards",
        "all": "All boards"
      },
      "help": {
        "conditions": "Leave a field blank to match any value."
      },
      "actions": {
        "create": "Create trigger",
        "save": "Save changes",
        "delete": "Delete trigger"
      },
      "noTemplates": "Create a survey template before adding triggers.",
      "prioritiesMixed": "Selected boards use different priority types. Showing all priorities.",
      "errors": {
        "reference": "Unable to load trigger options. Please try again."
      }
    }
  },
  "response": {
    "pageTitle": "Customer Satisfaction Survey",
    "invalidTitle": "Survey unavailable",
    "invalidMessage": "This feedback link is no longer valid or has already been used.",
    "ratingPrompt": "How was your experience?",
    "ratingAssistive": "Select a score from 1 to {{scale}}",
    "commentLabel": "Additional comments (optional)",
    "submitButton": "Submit feedback",
    "submitting": "Submitting feedback...",
    "submittedTitle": "Thank you for your response!",
    "submittedMessage": "{{thankYouText}}",
    "ratingSubmitted": "Feedback submitted",
    "retryButton": "Try again",
    "selectRatingError": "Select a rating before submitting.",
    "errorMessage": "We could not record your feedback. Please try again.",
    "supportMessage": "If you have questions, please contact your technician."
  },
  "rating": {
    "buttonAriaWithLabel": "{{rating}} - {{label}}",
    "buttonAria": "Rating {{rating}} of {{scale}}",
    "defaults": {
      "3": {
        "1": "Poor",
        "2": "Good",
        "3": "Excellent"
      },
      "5": {
        "1": "Very Poor",
        "2": "Poor",
        "3": "Average",
        "4": "Good",
        "5": "Excellent"
      },
      "10": {
        "1": "Terrible",
        "2": "Very Poor",
        "3": "Poor",
        "4": "Below Average",
        "5": "Average",
        "6": "Above Average",
        "7": "Good",
        "8": "Very Good",
        "9": "Excellent",
        "10": "Perfect"
      }
    }
  },
  "responses": {
    "filters": {
      "labels": {
        "template": "Template",
        "technician": "Technician",
        "client": "Client",
        "dateRange": "Date Range"
      },
      "placeholders": {
        "allTemplates": "All templates",
        "allTechnicians": "All technicians",
        "allClients": "All clients"
      },
      "actions": {
        "apply": "Apply",
        "reset": "Reset"
      }
    },
    "page": {
      "filterTitle": "Filter Responses",
      "loading": "Refreshing responses...",
      "error": "Unable to load survey responses. Please try again.",
      "pageSizeOptions": {
        "10": "10 per page",
        "25": "25 per page",
        "50": "50 per page"
      },
      "itemLabel": "responses"
    },
    "detail": {
      "title": "Survey Response Detail",
      "empty": "No response selected.",
      "labels": {
        "submittedAt": "Submitted At",
        "client": "Client",
        "contact": "Contact",
        "technician": "Technician",
        "ticket": "Ticket",
        "rating": "Rating",
        "comment": "Comment"
      },
      "fallbacks": {
        "unknown": "Unknown",
        "unassigned": "Unassigned",
        "none": "-",
        "noComment": "No comment provided."
      }
    }
  },
  "dashboard": {
    "loadingInsights": "Loading survey insights...",
    "responseMetrics": {
      "cards": {
        "sent": "Invitations Sent",
        "responses": "Responses Received",
        "responseRate": "Response Rate",
        "averageRating": "Average Rating",
        "outstanding": "Outstanding Invitations",
        "negative": "Negative Responses (<= 2 stars)"
      },
      "badges": {
        "awaitingResponses": "Awaiting responses",
        "needsReview": "Needs review"
      }
    },
    "responseTrend": {
      "title": "Response Trend",
      "emptyTitle": "No responses captured for the selected period.",
      "emptyDescription": "Check back after customers submit feedback.",
      "tooltip": {
        "averageRating": "Average Rating",
        "responses": "Responses",
        "date": "Date: {{label}}"
      }
    },
    "responsesList": {
      "title": "Recent Responses",
      "emptyTitle": "No survey responses available yet.",
      "emptyDescription": "Encourage customers to provide feedback to populate this view.",
      "table": {
        "submitted": "Submitted",
        "client": "Client",
        "technician": "Technician",
        "rating": "Rating",
        "comment": "Comment",
        "ticket": "Ticket"
      },
      "fallbacks": {
        "unknownClient": "Unknown Client",
        "unassigned": "Unassigned",
        "noComment": "No comment"
      }
    },
    "satisfactionDistribution": {
      "title": "Satisfaction Distribution",
      "emptyTitle": "No survey ratings recorded yet.",
      "emptyDescription": "Distribution will appear after feedback is collected.",
      "axes": {
        "rating": "Rating",
        "responses": "Responses"
      },
      "tooltip": {
        "percent": "Percent",
        "responses": "Responses",
        "rating": "Rating: {{label}}"
      }
    },
    "topIssues": {
      "title": "Top Issues",
      "emptyTitle": "No negative feedback recorded for the selected filters.",
      "emptyDescription": "This is a good sign! Keep up the great work.",
      "fallbacks": {
        "unknownClient": "Unknown Client",
        "ticket": "Ticket {{ticket}}",
        "noComment": "No comment left.",
        "assignedTo": "Assigned to: {{name}}"
      }
    }
  },
  "analytics": {
    "filters": {
      "labels": {
        "customerSegment": "Customer Segment",
        "surveyTemplate": "Survey Template",
        "timeframe": "Timeframe",
        "calendarView": "Calendar View"
      },
      "defaults": {
        "segments": {
          "all": "All customers",
          "managed": "Managed clients",
          "project": "Project-only clients"
        },
        "templates": {
          "all": "All templates",
          "default": "Phase 1 CSAT template"
        },
        "timeframes": {
          "30d": "Last 30 days",
          "90d": "Last 90 days",
          "365d": "Year to date"
        }
      },
      "actions": {
        "apply": "Apply Filters",
        "reset": "Reset",
        "calendar": "Coming soon"
      }
    },
    "page": {
      "filtersTitle": "Analytics Filters",
      "overviewTitle": "Satisfaction Overview",
      "overviewDescription": "Compare average satisfaction and response rates over time. Additional segmentation will arrive in later iterations."
    },
    "chart": {
      "empty": "Select filters above to explore advanced analytics. (Coming soon)",
      "tooltip": {
        "averageRating": "Average Rating",
        "responseRate": "Response Rate"
      },
      "legend": {
        "averageRating": "Average Rating",
        "responseRate": "Response Rate"
      }
    },
    "export": {
      "csv": "Export CSV",
      "shareSnapshot": "Share Snapshot",
      "emailDigest": "Email Digest"
    }
  },
  "clientSummary": {
    "title": "CSAT Summary",
    "empty": "No survey data available for this client yet. Surveys sent after ticket closures will populate this view.",
    "labels": {
      "averageRating": "Average Rating",
      "responseRate": "Response Rate",
      "totalResponses": "Total responses",
      "lastResponse": "Last response",
      "rollingTrend": "Rolling Trend"
    },
    "fallbacks": {
      "none": "-",
      "noResponsesYet": "No responses yet"
    }
  },
  "ticketSummary": {
    "title": "Customer Feedback",
    "empty": "No survey responses received for this ticket yet.",
    "labels": {
      "latestRating": "Latest Rating",
      "comment": "Comment",
      "totalResponses": "Total responses"
    },
    "fallbacks": {
      "none": "-"
    }
  }
}