{ "importDialog": { "errorCount_one": "{{count}} error:", "errorCount_other": "{{count}} errors:", "warningCount_one": "{{count}} warning:", "warningCount_other": "{{count}} warnings:", "unmatchedPriorities_one": "{{count}} priority", "unmatchedPriorities_other": "{{count}} priorities", "unmatchedStatuses_one": "{{count}} status", "unmatchedStatuses_other": "{{count}} statuses", "unmatchedCategories_one": "{{count}} category", "unmatchedCategories_other": "{{count}} categories", "skippedCount_one": "{{count}} ticket was skipped.", "skippedCount_other": "{{count}} tickets were skipped.", "importTickets_one": "Import {{count}} Ticket", "importTickets_other": "Import {{count}} Tickets", "unmatchedClients_one": "{{count}} client", "unmatchedClients_other": "{{count}} clients", "unmatchedAgents_one": "{{count}} agent", "unmatchedAgents_other": "{{count}} agents", "unmatchedTeams_one": "{{count}} team", "unmatchedTeams_other": "{{count}} teams", "unmatchedContacts_one": "{{count}} contact", "unmatchedContacts_other": "{{count}} contacts", "unmatchedDateFormats_one": "{{count}} date format", "unmatchedDateFormats_other": "{{count}} date formats", "unmatchedValuesIntro_one": "{{count}} value from your CSV couldn't be automatically matched.", "unmatchedValuesIntro_other": "{{count}} values from your CSV couldn't be automatically matched.", "ticketCount_one": "({{count}} ticket)", "ticketCount_other": "({{count}} tickets)", "skipDropped_one": "Skip ({{count}} ticket dropped)", "skipDropped_other": "Skip ({{count}} tickets dropped)", "createdSuccess_one": "Successfully created {{count}} ticket.", "createdSuccess_other": "Successfully created {{count}} tickets." }, "title": "Support Tickets", "subtitle": "View and manage your support tickets", "backToTickets": "Back to Tickets", "createNew": "Create New Ticket", "createButton": "Create Support Ticket", "viewAll": "View All Tickets", "myTickets": "My Tickets", "resetFilters": "Reset", "filters": { "allStatuses": "All Statuses", "allOpen": "All Open Tickets", "allClosed": "All Closed Tickets", "allPriorities": "All Priorities", "search": "Search tickets and comments...", "category": "Filter by category", "clearFilters": "Clear filters", "assignee": "Assignee", "allAssignees": "All Assignees", "responseState": "Response State", "allResponseStates": "All Response States", "noResponseState": "No Response State", "dueDate": "Due Date", "allDueDates": "All Due Dates", "overdue": "Overdue", "today": "Due Today", "upcoming": "Due Next 7 Days", "beforeDate": "Before Date...", "afterDate": "After Date...", "beforeDateWithValue": "Before {{date}}", "afterDateWithValue": "After {{date}}", "noDueDate": "No Due Date", "pickDate": "Pick date", "slaStatus": "SLA Status", "allSlaStatuses": "All SLA Status", "hasSla": "Has SLA", "noSla": "No SLA", "onTrack": "On Track", "breached": "Breached", "paused": "Paused", "allResponseStatuses": "All Response Statuses", "responseStatus": "Response Status", "board": "Filtrar por quadro" }, "create": { "title": "Create Support Ticket", "titlePlaceholder": "Ticket Title", "descriptionPlaceholder": "Describe your issue...", "priorityPlaceholder": "Select Priority", "boardPlaceholder": "Select Board", "noBoardsAvailable": "No ticket boards are available for your account. Contact your administrator.", "submit": "Create Ticket", "submitting": "Creating...", "errors": { "titleRequired": "Title is required", "descriptionRequired": "Description is required", "priorityRequired": "Please select a priority", "boardRequired": "Please select a board", "createFailed": "Failed to create ticket. Please try again." }, "linkedToAsset": "Ativo vinculado: {{name}}", "linkedToAssetGeneric": "Ativo vinculado" }, "status": { "open": "Open", "inProgress": "In Progress", "resolved": "Resolved", "closed": "Closed", "pending": "Pending", "waitingOnCustomer": "Waiting on Customer", "waitingOnVendor": "Waiting on Vendor", "unknown": "Unknown Status" }, "priority": { "low": "Low", "medium": "Medium", "high": "High", "urgent": "Urgent", "critical": "Critical", "unknown": "Unknown Priority", "planning": "Planning" }, "fields": { "ticketNumber": "Ticket Number", "title": "Title", "subject": "Subject", "description": "Description", "priority": "Priority", "status": "Status", "category": "Category", "subcategory": "Subcategory", "attachments": "Attachments", "created": "Created", "createdAt": "Created", "lastUpdated": "Last Updated", "updatedAt": "Last Updated", "assignedTo": "Assigned To", "requester": "Requester", "client": "Client", "dueDate": "Due Date", "resolution": "Resolution", "timeSpent": "Time Spent", "notes": "Notes", "internalNotes": "Internal Notes", "board": "Board", "team": "Team", "assignedTeam": "Assigned Team", "additionalAgents": "Additional Agents", "createdBy": "Created By", "location": "Location", "contactPhone": "Contact Phone", "clientPhone": "Client Phone", "contactEmail": "Contact Email", "clientEmail": "Client Email", "impact": "Impact", "urgency": "Urgency", "responseState": "Response State", "slaStatus": "SLA Status", "product": "Product", "quantity": "Quantity", "total": "Total", "price": "Price", "rate": "Rate", "recipient": "Recipient", "error": "Error", "displayOrder": "Display Order", "parentCategory": "Parent Category", "dateTimeFormat": "Date/Time Format", "enteredBy": "Entered By", "updatedBy": "Updated By", "closedBy": "Closed By", "enteredAt": "Entered At", "closedAt": "Closed At", "responseSource": "Response Source", "ticketOrigin": "Ticket Origin", "isClosed": "Is Closed", "tags": "Tags", "sla": "SLA", "updated": "Updated", "openInNewTab": "Open in new tab", "actions": "Actions", "linkedAssets": "Ativos vinculados" }, "actions": { "view": "View", "edit": "Edit", "close": "Close Ticket", "reopen": "Reopen Ticket", "addNote": "Add Note", "uploadFile": "Upload File", "changeStatus": "Change Status", "confirmStatusChange": "Are you sure you want to change the status of this ticket?", "save": "Save", "cancel": "Cancel", "delete": "Delete", "confirm": "Confirm", "done": "Done", "create": "Create", "update": "Update", "add": "Add", "loadMore": "Load more", "selectAll": "Select all", "deselectAll": "Deselect all", "proceed": "Proceed", "export": "Export", "reset": "Reset", "importSelected": "Import Selected", "printOptions": "Opções de impressão" }, "messages": { "noTickets": "No tickets found", "loadingTickets": "Loading tickets...", "ticketCreated": "Ticket created successfully", "ticketUpdated": "Ticket updated successfully", "commentAdded": "Comment added successfully", "ticketClosed": "Ticket closed successfully", "statusUpdateSuccess": "Ticket status successfully updated to \"{{status}}\".", "error": "An error occurred while processing your request", "loadError": "Failed to load ticket details", "emptyComment": "Cannot add empty comment", "commentError": "Failed to add comment", "commentDeleteSuccess": "Comment deleted successfully", "emptyNote": "Cannot save empty note", "noDescription": "No description found.", "filtersError": "Failed to load filter options.", "loadingError": "Failed to load tickets. Please try again.", "statusUpdateError": "Failed to update ticket status", "notAuthenticated": "Not authenticated", "userNotFound": "User ID not found in session", "tenantNotFound": "Tenant not found in session. Please log out and log back in.", "userNotAssociatedWithContact": "User not associated with a contact", "contactNotAssociatedWithClient": "Contact not associated with a client. Please contact support.", "ticketNotFound": "Ticket not found", "commentNotFound": "Comment not found or not authorized", "noDefaultBoard": "No default board configured for tickets", "failedToCreateTicket": "Failed to create ticket", "failedToFetchTicketDetails": "Failed to fetch ticket details", "failedToAddComment": "Failed to add comment", "failedToUpdateComment": "Failed to update comment", "failedToDeleteComment": "Failed to delete comment", "deleteOwnCommentError": "You can only delete your own comments", "failedToUpdateTicketStatus": "Failed to update ticket status", "noTitle": "No title", "agentAdded": "Agente adicionado com sucesso", "agentAssigned": "Agente atribuído com sucesso", "agentRemoved": "Agente removido com sucesso", "teamAssignSuccess": "Equipe atribuída com sucesso", "teamAssignFailed": "Falha ao atribuir a equipe", "teamRemoveSuccess": "Equipe removida com sucesso", "teamRemoveFailed": "Falha ao remover a atribuição da equipe", "editOwnCommentOnly": "Você só pode editar seus próprios comentários", "descriptionUpdated": "Descrição atualizada com sucesso", "ticketIdMissing": "ID do ticket ausente.", "watchListUpdateFailed": "Falha ao atualizar a lista de observação", "loadAllContactsFailed": "Falha ao carregar todos os contatos", "contactUpdated": "Contato atualizado com sucesso", "itilImpactUpdated": "Impacto ITIL atualizado com sucesso", "itilUrgencyUpdated": "Urgência ITIL atualizada com sucesso", "itilImpactUpdateFailed": "Falha ao atualizar o impacto ITIL", "itilUrgencyUpdateFailed": "Falha ao atualizar a urgência ITIL", "clientUpdated": "Cliente atualizado com sucesso", "locationUpdated": "Localização atualizada com sucesso", "pastedImageDeleteFailed_one": "Comentário excluído, mas não foi possível excluir {{count}} imagem colada.", "pastedImageDeleteFailed_other": "Comentário excluído, mas não foi possível excluir {{count}} imagens coladas.", "commentWithImagesDeleted_one": "Comentário e {{count}} imagem colada excluídos com sucesso.", "commentWithImagesDeleted_other": "Comentário e {{count}} imagens coladas excluídos com sucesso.", "pastedImagesDeleteFailed": "Comentário excluído, mas falha ao excluir imagens coladas.", "removedFromBundle": "Ticket removido do pacote", "bundleRemoved": "Pacote removido", "addedToBundle": "Ticket adicionado ao pacote", "cannotAddMasterAsChild": "Não é possível adicionar o ticket principal como filho", "ticketAlreadyBundled": "Esse ticket já está agrupado", "promotedMaster": "Novo principal promovido", "bundleSettingsUpdated": "Configurações do pacote atualizadas", "addAgentFailed": "Falha ao adicionar agente", "removeAgentFailed": "Falha ao remover agente", "saveCommentFailed": "Falha ao salvar alterações do comentário", "updateDescriptionFailed": "Falha ao atualizar a descrição", "prepareTimeEntryFailed": "Ocorreu um erro ao preparar a entrada de tempo. Tente novamente.", "updateContactFailed": "Falha ao atualizar o contato", "updateClientFailed": "Falha ao atualizar o cliente", "updateLocationFailed": "Falha ao atualizar a localização", "deleteCommentFailed": "Falha ao excluir o comentário", "pastedImagesDeleted_one": "Deleted {{count}} pasted image.", "pastedImagesDeleted_other": "Deleted {{count}} pasted images.", "pastedImagesDeleteFailed_one": "Could not delete {{count}} pasted image.", "pastedImagesDeleteFailed_other": "Could not delete {{count}} pasted images.", "deleteCommentConfirm": "Are you sure you want to delete this comment? This action cannot be undone.", "deleteCommentWithImages_one": "This comment includes {{count}} pasted image that was uploaded as a ticket document. Delete the comment only, or also delete the pasted image permanently?", "deleteCommentWithImages_other": "This comment includes {{count}} pasted images that were uploaded as ticket documents. Delete the comment only, or also delete the pasted images permanently?", "removeFromBundleFailed": "Falha ao remover o ticket do pacote", "unbundleFailed": "Falha ao desagrupar o ticket", "addToBundleFailed": "Falha ao adicionar o ticket ao pacote", "promoteMasterFailed": "Falha ao promover o principal", "updateBundleSettingsFailed": "Falha ao atualizar as configurações do pacote", "assetLoadFailed": "Falha ao carregar os detalhes do ativo", "assetNotFound": "Ativo não encontrado", "addCommentFailed": "Falha ao adicionar o comentário", "deleteTimeEntryFailed": "Falha ao excluir a entrada de tempo", "timeEntryDeleted": "Entrada de tempo excluída" }, "conversation": { "comments": "Comments", "client": "Client", "internal": "Internal", "allComments": "All Comments", "resolution": "Resolution", "internalComments": "Internal Comments", "resolutionComments": "Resolution Comments", "markAsInternal": "Mark as Internal", "markedAsInternal": "Marked as Internal", "markAsResolution": "Mark as Resolution", "markedAsResolution": "Marked as Resolution", "oldestFirst": "Oldest first", "newestFirst": "Newest first", "addComment": "Add Comment", "typeComment": "Type your comment here...", "submit": "Submit", "cancel": "Cancel", "save": "Save", "edit": "Edit", "delete": "Delete", "reply": "Reply", "edited": "Edited", "noComments": "No comments yet", "metadataDebug": "View metadata (debug)", "closeStatus": "Close status", "noStatusChange": "Do not change status", "clipboardDraftCancelTitle": "Pasted Images Detected", "deleteUploadedImages": "Delete Images", "keepUploadedImages": "Keep Images", "bundledUpdate": "Bundled update", "clientSuffix": " (Client)", "internalCommentTooltip": "Internal Comment", "resolutionCommentTooltip": "Resolution Comment", "unknownUser": "Unknown User", "editCommentAriaLabel": "Edit comment", "deleteCommentAriaLabel": "Delete comment", "inboundChildReplies": "Inbound replies on child tickets (view-only)", "childTicket": "Child ticket", "ticketPrefix": "Ticket {{number}}", "clipboardDraftCancelMessage": "This draft includes pasted images that were already uploaded as ticket documents. Keep them, or delete them permanently?", "replyCommentAriaLabel": "Responder ao comentário" }, "responseState": { "awaitingYourResponse": "Awaiting Your Response", "awaitingSupportResponse": "Awaiting Support Response", "awaitingYourResponseTooltip": "Support is waiting for your response", "awaitingSupportResponseTooltip": "Your response has been received. Support will respond soon.", "label": "Response State", "awaitingClient": "Awaiting Client", "awaitingInternal": "Awaiting Internal", "clear": "Clear", "setResponseState": "Set Response State", "notSet": "Not set", "set": "Set Response State", "all": "All Response States", "none": "No Response State" }, "origin": { "internal": "Created Internally", "clientPortal": "Created via Client Portal", "inboundEmail": "Created via Inbound Email", "api": "Created via API", "other": "Created via Other" }, "responseSource": { "clientPortal": "Received via Client Portal", "inboundEmail": "Received via Inbound Email" }, "documents": { "title": "Documents", "noDocuments": "No documents attached", "upload": "Upload Document", "download": "Download", "remove": "Remove", "preview": "Preview", "linkDocuments": "Link Documents", "editDocument": "Edit Document", "viewDocument": "View Document", "downloadToPlay": "Download to Play", "delete": "Delete", "previewUnavailable": "Preview unavailable", "newDocument": "New Document", "uploadFile": "Upload File" }, "dashboard": { "title": "Ticketing Dashboard", "addTicket": "Add Ticket", "shareTooltip": "Imprimir, importar e exportar", "exportCsv": "Export CSV", "bundledToggle": "Bundled", "exportSelectedTooltip_one": "Export {{count}} selected ticket to CSV", "exportSelectedTooltip_other": "Export {{count}} selected tickets to CSV", "exportDisabledTooltip": "Select ticket(s) to export", "selectAllMatching_one": "Select all {{count}} ticket matching your filters", "selectAllMatching_other": "Select all {{count}} tickets matching your filters", "allMatchingSelected_one": "All {{count}} ticket matching your filters is selected.", "allMatchingSelected_other": "All {{count}} tickets matching your filters are selected.", "allPageSelected_one": "All {{count}} ticket on this page is selected.", "allPageSelected_other": "All {{count}} tickets on this page are selected.", "clearSelection": "Clear selection", "drawer": { "loading": "Loading...", "clientNotFound": "Client not found.", "clientRendererMissing": "Client details are unavailable in this context.", "clientLoadFailed": "Failed to load client." }, "filters": { "allAssignees": "All Assignees", "selectStatus": "Select Status", "responseState": "Response State", "allResponseStates": "All Response States", "noResponseState": "No Response State", "dueDate": "Due Date", "allDueDates": "All Due Dates", "overdue": "Overdue", "dueToday": "Due Today", "dueNext7Days": "Due Next 7 Days", "beforeDate": "Before Date...", "beforeDateSelected": "Before {{date}}", "afterDate": "After Date...", "afterDateSelected": "After {{date}}", "noDueDate": "No Due Date", "pickDate": "Pick date", "slaStatus": "SLA Status", "allSlaStatus": "All SLA Status", "hasSla": "Has SLA", "noSla": "No SLA", "onTrack": "On Track", "breached": "Breached", "paused": "Paused", "bundled": "Bundled", "activeBoards": "Quadros ativos", "inactiveBoards": "Quadros inativos", "allBoards": "Todos os quadros" }, "selection": { "pageSelected_one": "All {{count}} ticket on this page are selected.", "pageSelected_other": "All {{count}} tickets on this page are selected.", "allMatchingSelected_one": "All {{count}} ticket matching your filters are selected.", "allMatchingSelected_other": "All {{count}} tickets matching your filters are selected.", "clear": "Clear selection", "selectAllMatching_one": "Select all {{count}} ticket matching your filters", "selectAllMatching_other": "Select all {{count}} tickets matching your filters" }, "spacing": { "compact": "Compact", "spacious": "Spacious", "decrease": "Decrease ticket list spacing", "increase": "Increase ticket list spacing", "reset": "Reset ticket list spacing" }, "print": { "action": "Imprimir", "selectedAction_one": "Imprimir selecionado ({{count}})", "selectedAction_other": "Imprimir selecionados ({{count}})", "title": "Tickets", "selectedTitle_one": "Tickets selecionados ({{count}})", "selectedTitle_other": "Tickets selecionados ({{count}})", "subtitle_one": "{{count}} ticket", "subtitle_other": "{{count}} tickets", "noTickets": "Nenhum ticket para imprimir", "columns": { "ticket": "Ticket", "title": "Título", "client": "Cliente", "status": "Status", "priority": "Prioridade", "assigned": "Atribuído", "dueDate": "Data de vencimento" }, "emptyValue": "—", "noDueDate": "Sem data de vencimento", "values": { "hasSla": "SLA" }, "optionsDialog": { "title": "Opções de impressão", "selectedTitle": "Opções de impressão ({{count}} selecionados)", "description": "Escolha quais colunas incluir ao imprimir os tickets." }, "selectedAction": "Imprimir selecionados ({{count}})", "selectedTitle": "Tickets selecionados ({{count}})", "subtitle": "{{count}} tickets" }, "exportSelectedAction": "Exportar selecionados ({{count}})", "exportAction": "Exportar CSV", "importAction": "Importar CSV" }, "bulk": { "bundleTickets": "Bundle Tickets", "moveDialogTitle": "Move Selected Tickets", "moveDialogDescription": "Select a destination board and status, then confirm moving the selected tickets.", "destinationBoard": "Destination Board", "destinationStatus": "Destination Status", "selectDestinationBoard": "Select destination board...", "selectDestinationStatus": "Select destination status...", "noTicketsSelected": "No tickets selected.", "moving": "Moving...", "moveConfirm_one": "Move {{count}} Ticket", "moveConfirm_other": "Move {{count}} Tickets", "moveSuccess_one": "{{count}} ticket moved", "moveSuccess_other": "{{count}} tickets moved", "movePartialError": "Some tickets could not be moved", "moveFailedHeading": "The following tickets could not be moved:", "moveFailed": "Failed to move selected tickets", "deleteDialogTitle": "Delete Selected Tickets", "deleteDialogDescription_one": "Are you sure you want to delete this ticket? This action cannot be undone.", "deleteDialogDescription_other": "Are you sure you want to delete these {{count}} tickets? This action cannot be undone.", "deleting": "Deleting...", "deleteConfirm_one": "Delete {{count}} Ticket", "deleteConfirm_other": "Delete {{count}} Tickets", "deleteSuccess_one": "{{count}} ticket deleted", "deleteSuccess_other": "{{count}} tickets deleted", "deletePartialError": "Some tickets could not be deleted", "deleteFailedHeading": "The following tickets could not be deleted:", "deleteFailed": "Failed to delete selected tickets", "bundleDialogTitle": "Bundle Tickets", "bundleCrossClientWarning": "This bundle spans multiple clients. You'll be asked to confirm before bundling.", "bundleMasterLabel": "Select Master Ticket", "bundleMasterPlaceholder": "Select master ticket...", "bundleSyncUpdates": "Sync updates from master to children (public replies + workflow changes)", "bundleSyncUpdatesHelp": "Child tickets keep their current status when bundled. Workflow fields are locked on children by default. Internal notes stay on the master.", "bundleSelectAtLeastTwo": "Select at least two tickets to bundle.", "bundleSelectMaster": "Select a master ticket.", "bundleSuccess": "Tickets bundled", "bundleFailed": "Failed to bundle tickets", "multiClientConfirmTitle": "Bundle spans multiple clients", "multiClientConfirmMessage": "This bundle includes tickets from multiple clients. Confirm that you want to proceed.", "deleteSelected": "Delete Selected", "exportSelectedTooltip_one": "Export {{count}} selected ticket to CSV", "exportSelectedTooltip_other": "Export {{count}} selected tickets to CSV", "exportDisabledTooltip": "Select ticket(s) to export", "move": { "dialogTitle": "Move Selected Tickets", "description": "Select a destination board and status, then confirm moving the selected tickets.", "destinationBoard": "Destination Board", "destinationStatus": "Destination Status", "selectDestinationBoard": "Select destination board...", "selectDestinationStatus": "Select destination status...", "unnamedBoard": "Unnamed board", "noStatusesConfigured": "This board has no ticket statuses configured for selection.", "loadStatusesFailed": "Failed to load board statuses", "noTicketsSelected": "No tickets selected.", "failedItemsHeading": "The following tickets could not be moved:", "confirm_one": "Move {{count}} Ticket", "confirm_other": "Move {{count}} Tickets", "submitting": "Moving...", "success_one": "{{count}} ticket moved", "success_other": "{{count}} tickets moved", "partialFailure": "Some tickets could not be moved", "failure": "Failed to move selected tickets", "confirm": "Mover {{count}} tickets", "success": "{{count}} tickets movidos" }, "delete": { "dialogTitle": "Delete Selected Tickets", "confirm_one": "Are you sure you want to delete this ticket? This action cannot be undone.", "confirm_other": "Are you sure you want to delete these {{count}} tickets? This action cannot be undone.", "button_one": "Delete {{count}} Ticket", "button_other": "Delete {{count}} Tickets", "failedItemsHeading": "The following tickets could not be deleted:", "noTicketsSelected": "No tickets selected.", "entityFallback": "this ticket", "submitting": "Deleting...", "success_one": "{{count}} ticket deleted", "success_other": "{{count}} tickets deleted", "partialFailure": "Some tickets could not be deleted", "failure": "Failed to delete selected tickets", "confirm": "Tem certeza de que deseja excluir estes {{count}} tickets? Esta ação não pode ser desfeita.", "success": "{{count}} tickets excluídos" }, "bundle": { "dialogTitle": "Bundle Tickets", "multiClientTitle": "Bundle spans multiple clients", "multiClientMessage": "This bundle includes tickets from multiple clients. Confirm that you want to proceed.", "proceed": "Proceed", "success": "Tickets bundled", "failure": "Failed to bundle tickets", "selectAtLeastTwo": "Select at least two tickets to bundle.", "selectMaster": "Select a master ticket.", "crossClientWarning": "This bundle spans multiple clients. You'll be asked to confirm before bundling.", "masterTicket": "Select Master Ticket", "selectMasterTicket": "Select master ticket...", "syncUpdates": "Sync updates from master to children (public replies + workflow changes)", "syncUpdatesHelp": "Child tickets keep their current status when bundled. Workflow fields are locked on children by default. Internal notes stay on the master.", "childrenDescription": "Children keep their current status; workflow fields are locked on children. Inbound child replies are surfaced below as view-only.", "checkingMasters": "Checking existing bundles...", "existingMasterSuffix": "(existing master)", "existingMasterLocked": "One selected ticket is already a bundle master. It will be used as the master; the others will be added as children.", "multipleExistingMasters": "Multiple selected tickets are already bundle masters ({{count}}). Unbundle all but one before bundling." }, "auth": { "moveRequired": "You must be logged in to move tickets", "deleteRequired": "You must be logged in to delete tickets", "assignRequired": "You must be logged in to reassign tickets", "tagsRequired": "You must be logged in to add tags", "dueDateRequired": "You must be logged in to update tickets", "statusRequired": "You must be logged in to update tickets", "priorityRequired": "You must be logged in to update tickets" }, "actionBar": { "selectedCount_one": "{{count}} selected", "selectedCount_other": "{{count}} selected", "move": "Move to Board", "bundle": "Bundle", "delete": "Delete", "clear": "Clear", "bundleNeedsTwo": "Select at least 2 tickets to bundle", "assign": "Assign", "status": "Status", "priority": "Priority", "tags": "Tags", "dueDate": "Due Date", "statusDisabledMultiBoard": "Selected tickets are on different boards", "statusResolvingBoards": "Checking the boards of selected tickets…", "more": "More" }, "assign": { "dialogTitle": "Assign Selected Tickets", "message": "Reassign {{count}} selected ticket(s) to:", "unassigned": "Not assigned", "teamHint": "The team lead becomes the primary assignee; other team members are added as additional agents.", "confirm_one": "Reassign {{count}} Ticket", "confirm_other": "Reassign {{count}} Tickets", "submitting": "Reassigning...", "success_one": "{{count}} ticket reassigned", "success_other": "{{count}} tickets reassigned", "partialFailure": "Some tickets could not be reassigned", "failure": "Failed to reassign selected tickets", "failedHeading": "The following tickets could not be reassigned:" }, "tags": { "dialogTitle": "Add Tags to Selected Tickets", "message": "Add one or more tags to {{count}} selected ticket(s). Tags already on a ticket are skipped.", "placeholder": "Type a tag and press Enter", "confirm_one": "Add Tags to {{count}} Ticket", "confirm_other": "Add Tags to {{count}} Tickets", "submitting": "Adding tags...", "success_one": "Tags added to {{count}} ticket", "success_other": "Tags added to {{count}} tickets", "partialFailure": "Tags could not be added to some tickets", "failure": "Failed to add tags to selected tickets", "failedHeading": "Tags could not be added to the following tickets:" }, "dueDate": { "dialogTitle": "Set Due Date for Selected Tickets", "message": "Set or clear the due date on {{count}} selected ticket(s).", "modeSet": "Set to", "modeClear": "Clear due date", "placeholder": "Pick a date", "confirm_one": "Update {{count}} Ticket", "confirm_other": "Update {{count}} Tickets", "submitting": "Updating...", "success_one": "Due date updated on {{count}} ticket", "success_other": "Due date updated on {{count}} tickets", "partialFailure": "Due date could not be updated on some tickets", "failure": "Failed to update due date on selected tickets", "failedHeading": "Due date could not be updated on the following tickets:" }, "status": { "dialogTitle": "Change Status for Selected Tickets", "message": "Set the status for {{count}} selected ticket(s):", "placeholder": "Select a status", "loading": "Loading statuses...", "confirm_one": "Update {{count}} Ticket", "confirm_other": "Update {{count}} Tickets", "submitting": "Updating...", "success_one": "Status updated on {{count}} ticket", "success_other": "Status updated on {{count}} tickets", "partialFailure": "Status could not be updated on some tickets", "failure": "Failed to update status on selected tickets", "failedHeading": "Status could not be updated on the following tickets:" }, "priority": { "dialogTitle": "Change Priority for Selected Tickets", "message": "Set the priority for {{count}} selected ticket(s):", "placeholder": "Select a priority", "confirm_one": "Update {{count}} Ticket", "confirm_other": "Update {{count}} Tickets", "submitting": "Updating...", "success_one": "Priority updated on {{count}} ticket", "success_other": "Priority updated on {{count}} tickets", "partialFailure": "Priority could not be updated on some tickets", "failure": "Failed to update priority on selected tickets", "failedHeading": "Priority could not be updated on the following tickets:" } }, "quickAdd": { "dialogTitle": "Quick Add Ticket", "dialogLabel": "Quick Add Ticket Dialog", "formLabel": "Quick Add Ticket Form", "requiredFieldsTitle": "Please fill in the required fields:", "descriptionLabel": "Description", "clientPlaceholder": "Select Client *", "noContactsForSelectedClient": "No contacts for selected client", "noLocationsForSelectedClient": "No locations for selected client", "locationNone": "None", "selectLocation": "Select location", "selectBoard": "Select Board *", "assignedTo": "Assigned To", "assignToPlaceholder": "Assign To", "additionalAgents": "Additional Agents", "additionalAgentsPlaceholder": "Additional agents...", "selectCategory": "Select category", "selectItilCategory": "Select ITIL category", "selectStatus": "Select Status *", "selectPriority": "Select Priority *", "dueDate": "Due Date", "selectDate": "Select date", "timePlaceholder": "Time", "noTimeDefault": "No time set - defaults to 12:00 AM", "descriptionImagesWarning": "Ticket created, but pasted images could not be attached to the description.", "teamAssignmentFailed": "Ticket created but team assignment failed", "tagCreationFailed_one": "{{count}} tag could not be created", "tagCreationFailed_other": "{{count}} tags could not be created", "requiredFieldsHeading": "Please fill in the required fields:", "titlePlaceholder": "Ticket Title *", "descriptionPlaceholder": "Description", "noContactsForClient": "No contacts for selected client", "selectContact": "Select contact", "none": "None", "defaultSuffix": "(Default)", "noLocationsForClient": "No locations for selected client", "unnamedLocation": "Unnamed Location", "boardPlaceholder": "Select Board *", "assignTo": "Assign To", "addTeamMembers": "Add Team Members", "statusPlaceholder": "Select Status *", "priorityCalculated": "Priority (Calculated)", "showPriorityMatrix": "Show ITIL Priority Matrix", "submit": "Add Ticket", "submitting": "Adding...", "createAndView": "Create + View Ticket", "continueEditing": "Continue Editing", "clipboardDraftMessage": "This quick-add description includes pasted images that have not been attached to a saved ticket yet. Continue editing, or delete the staged images and close?", "clipboardUploadSessionRequired": "User session is required for clipboard image upload.", "clipboardUploadFailed": "Clipboard image upload failed.", "clipboardUploadPartialFailure": "Ticket created, but pasted images could not be attached to the description.", "teamAssignmentPartialFailure": "Ticket created but team assignment failed", "tagCreatePartialFailure_one": "{{count}} tag could not be created", "tagCreatePartialFailure_other": "{{count}} tags could not be created" }, "itil": { "calculatedPriority": "Priority (Calculated)", "selectImpactUrgency": "Select Impact and Urgency to calculate priority", "matrixTitle": "ITIL Priority Matrix (Impact × Urgency)", "impactHelp": "How many users/business functions are affected?", "urgencyHelp": "How quickly does this need to be resolved?", "impactOptions": { "one": "1 - High (Critical business function affected)", "two": "2 - Medium-High (Important function affected)", "three": "3 - Medium (Minor function affected)", "four": "4 - Medium-Low (Minimal impact)", "five": "5 - Low (No business impact)" }, "urgencyOptions": { "one": "1 - High (Work cannot continue)", "two": "2 - Medium-High (Work severely impaired)", "three": "3 - Medium (Work continues with limitations)", "four": "4 - Medium-Low (Minor inconvenience)", "five": "5 - Low (Work continues normally)" }, "matrixColumns": { "one": "High Urgency (1)", "two": "Medium-High Urgency (2)", "three": "Medium Urgency (3)", "four": "Medium-Low Urgency (4)", "five": "Low Urgency (5)" }, "matrixRows": { "one": "High Impact (1)", "two": "Medium-High Impact (2)", "three": "Medium Impact (3)", "four": "Medium-Low Impact (4)", "five": "Low Impact (5)" }, "impact": "Impact", "urgency": "Urgency", "selectImpact": "Select Impact", "selectUrgency": "Select Urgency", "calculatePrompt": "Select Impact and Urgency to calculate priority", "explainer": { "impact": "Impact: How many users/business functions are affected?", "urgency": "Urgency: How quickly does this need to be resolved?" }, "impactLevels": { "1": "1 - High (Critical business function affected)", "2": "2 - Medium-High (Important function affected)", "3": "3 - Medium (Minor function affected)", "4": "4 - Medium-Low (Minimal impact)", "5": "5 - Low (No business impact)" }, "urgencyLevels": { "1": "1 - High (Work cannot continue)", "2": "2 - Medium-High (Work severely impaired)", "3": "3 - Medium (Work continues with limitations)", "4": "4 - Medium-Low (Minor inconvenience)", "5": "5 - Low (Work continues normally)" }, "priorityLevels": { "1": "Critical (1)", "2": "High (2)", "3": "Medium (3)", "4": "Low (4)", "5": "Planning (5)" }, "impactAxis": { "1": "High Impact (1)", "2": "Medium-High Impact (2)", "3": "Medium Impact (3)", "4": "Medium-Low Impact (4)", "5": "Low Impact (5)" }, "urgencyAxis": { "1": "High\nUrgency (1)", "2": "Medium-High\nUrgency (2)", "3": "Medium\nUrgency (3)", "4": "Medium-Low\nUrgency (4)", "5": "Low\nUrgency (5)" } }, "info": { "saveTitle": "Save title", "editTitle": "Edit title", "saveChanges": "Save Changes", "saving": "Saving...", "unsavedChanges": "You have unsaved changes. Click \"Save Changes\" to apply them.", "saveSuccess": "Changes saved successfully!", "discardChangesTitle": "Discard Changes", "discardChangesMessage": "You have unsaved changes. Are you sure you want to discard them?", "discard": "Discard", "keepEditing": "Keep Editing", "statusRequiresSelection": "Select a status for the new board before saving.", "notAssigned": "Not assigned", "additionalAgentsTooltip": "Additional Agents:", "loading": "Loading...", "tagsCannotBeManaged": "Tags cannot be managed", "viewEmailNotificationLogs": "View email notification logs", "changesSaved": "Changes saved successfully!", "additionalAgents": "Additional Agents:", "board": "Board", "itilCategory": "ITIL Category", "loadingBoardConfig": "Loading...", "selectStatusForNewBoard": "Select a status for the new board before saving.", "calculatedPriority": "Calculated Priority:", "slaStatus": "SLA Status", "responseSlaBreached": "Response SLA breached", "resolutionSlaBreached": "Resolution SLA breached", "editDescription": "Edit description", "noDescription": "No description found.", "openEmailNotificationLogs": "View email notification logs", "clipboardDraftMessage": "This description includes pasted images that were already uploaded as ticket documents. Keep them, or delete them permanently?", "clearDueDate": "Clear due date", "paused": "Paused", "openActivityLog": "Ver registro de atividades", "resolveLiveConflict": "Resolva os conflitos de atualização em tempo real antes de salvar as alterações." }, "properties": { "timeEntry": "Time Entry", "ticketTimer": "Ticket Timer - #{{ticketNumber}}", "timerActiveElsewhere": "Timer active in another window", "start": "Start", "pause": "Pause", "reset": "Reset", "enterWorkDescription": "Enter work description", "liveTimerDisabled": "Live ticket timer is disabled for this board.", "addTimeEntry": "Add Time Entry", "trackedIntervals": "Tracked Intervals", "contactInfo": "Contact Info", "noContactSelected": "No contact selected", "selectOrChangeContact": "Select or change contact", "notAvailable": "N/A", "noLocationSpecified": "No location specified", "noSpecificLocation": "No specific location", "defaultSuffix": "(Default)", "selectLocation": "Select location", "agentTeam": "Agent team", "appointmentRequests": "Appointment requests", "appointmentRequest": "Appointment Request", "service": "Service", "requestedDateTime": "Requested Date & Time", "duration": "Duration", "approvedAt": "Approved At", "declineReason": "Decline Reason", "appointmentFallback": "Appointment", "lead": "Lead", "unknown": "Unknown", "primaryAgent": "Primary Agent", "unknownAgent": "Unknown Agent", "noPrimaryAgentAssigned": "No primary agent assigned", "selectAdditionalAgents": "Select additional agents...", "assignedTeamFallback": "Assigned Team", "switchTeamAssignment": "Switch team assignment", "removeTeamAssignment": "Remove team assignment", "removeAllTeamMembers": "Remove all team members", "keepAllTeamMembers": "Keep all team members as individual agents", "selectMembersToKeep": "Select individual members to keep/remove", "noTeamMembersFound": "No team members found on this ticket.", "contact": "Contact", "createdBy": "Created By", "location": "Location", "contactPhone": "Contact Phone", "clientPhone": "Client Phone", "contactEmail": "Contact Email", "clientEmail": "Client Email", "assignedTeam": "Assigned Team", "teamLead": "Lead", "team": "Team", "noTeamAssigned": "No team assigned", "additionalAgents": "Additional Agents", "scheduled": "Scheduled: {{time}}", "removeTeamMode": { "removeAll": "Remove all team members", "keepAll": "Keep all team members as individual agents", "selective": "Select individual members to keep/remove" }, "noTeamMembersOnTicket": "No team members found on this ticket.", "unnamedUser": "Unnamed User" }, "settings": { "categories": { "title": "Categories", "allBoards": "All Boards", "filterByBoard": "Filter by board", "addCategory": "Add Category", "importStandardCategories": "Import from Standard Categories", "editCategory": "Edit Category", "categoryName": "Category Name *", "enterCategoryName": "Enter category name", "selectBoard": "Select a board", "displayOrder": "Display Order", "enterDisplayOrder": "Enter display order", "displayOrderHelp": "Controls the order in which categories appear in dropdown menus throughout the platform. Lower numbers appear first.", "boardChangeWarning": "Changing the board for this parent category will also update all its subcategories to the same board.", "importTitle": "Import Standard Categories", "importEmpty": "No standard categories available to import.", "importDescription": "Select standard categories to import into your organization:", "targetBoard": "Target Board *", "selectImportBoard": "Select a board for imported categories", "targetBoardHelp": "All imported categories will be assigned to this board", "importConflictTitle": "Resolve Import Conflicts", "importConflictDescription": "The following items have conflicts. Choose how to resolve each:", "nameColumn": "Name", "descriptionColumn": "Description", "orderColumn": "Order", "skipItem": "Skip this item", "importWithNewName": "Import with new name:", "categoryNameConflict": "A category with this name already exists.", "displayOrderConflict": "Display order {{order}} is already in use.", "importWithOrder": "Import with order {{order}}", "importStandard": "Import Standard Categories", "editTitle": "Edit Category", "conflictsTitle": "Resolve Import Conflicts", "name": "Name", "description": "Description", "enterName": "Enter category name", "targetBoardPlaceholder": "Select a board for imported categories", "noStandardCategories": "No standard categories available to import.", "importSelected": "Import Selected", "importWithResolutions": "Import With Resolutions", "conflictDescription": "Description conflict", "nameConflict": "Name conflict", "orderConflict": "Order conflict", "renameTo": "Import with new name:", "fetchFailed": "Failed to fetch categories", "validateDeleteFailed": "Failed to validate category deletion.", "deleteSuccess": "Category deleted successfully", "deleteFailed": "Failed to delete category", "nameRequired": "Category name is required", "saveSuccess": "Category updated successfully", "saveFailed": "Failed to save category", "createSuccess": "Category created successfully", "importBoardRequired": "Please select a board for the imported categories", "importMissingParents": "Cannot import subcategories without their parent categories. Please also select: {{parents}}", "importSuccess": "Categories imported successfully", "importFailed": "Failed to import categories", "fetchAvailableFailed": "Failed to fetch available categories for import", "noneTopLevelCategory": "None (Top-level category)", "noBoard": "No board", "loadingBoards": "Loading boards…", "boardRequiredHelp": "Required for top-level categories", "parentCategoryOptional": "Parent Category (Optional)", "selectParentCategory": "Select parent category", "parentHelpWithBoard": "Select a parent to create a subcategory, or leave empty for top-level", "parentHelpWithoutBoard": "Select a board first, or pick a parent category to inherit its board", "creating": "Creating..." }, "display": { "responseStateTrackingTitle": "Response State Tracking", "responseStateTrackingDescription": "When enabled, tickets automatically track who needs to respond next (awaiting client or awaiting internal response). Disabling this hides response state badges, filters, and related SLA pause options.", "responseStateTrackingEnabled": "Response state tracking enabled", "responseStateTrackingDisabled": "Response state tracking disabled", "title": "Ticket Display Preferences", "description": "Configure how your Ticketing dashboard displays columns and timestamps for your team.", "dateTimeFormat": "Date/Time Format", "ticketListColumns": "Ticket List Columns", "showTags": "Show Tags", "displayUnderTitle": "Display under Title", "displayInSeparateColumn": "Display in separate column", "saveSuccess": "Ticket display settings saved", "saveFailed": "Failed to save display settings", "saving": "Saving…", "preferencesTitle": "Ticket Display Preferences", "preferencesDescription": "Configure how your Ticketing dashboard displays columns and timestamps for your team.", "columnsTitle": "Ticket List Columns", "columns": { "sla": "SLA", "createdBy": "Created By", "actions": "Actions", "tags": "Tags" }, "requiredSuffix": "(required)", "tagsUnderTitle": "Display under Title", "tagsSeparateColumn": "Display in separate column" } }, "export": { "title": "Export Tickets", "fieldsToExport": "Fields to export", "selectedFields_one": "{{count}} of {{total}} field selected", "selectedFields_other": "{{count}} of {{total}} fields selected", "selectedTicketsSummary_one": "Exporting {{count}} selected ticket", "selectedTicketsSummary_other": "Exporting {{count}} selected tickets", "appliedFiltersSummary_one": "(of {{count}} ticket matching applied filters)", "appliedFiltersSummary_other": "(of {{count}} tickets matching applied filters)", "exporting": "Exporting tickets...", "completeTitle": "Export Complete", "completeDescription_one": "Successfully exported {{count}} ticket to CSV.", "completeDescription_other": "Successfully exported {{count}} tickets to CSV.", "exportFailed": "Failed to export tickets", "summary_one": "Exporting {{selected}} selected ticket", "summary_other": "Exporting {{selected}} selected tickets", "summaryMatching_one": "(of {{total}} ticket matching applied filters)", "summaryMatching_other": "(of {{total}} tickets matching applied filters)", "fieldsTitle": "Fields to export", "selectAll": "Select all", "deselectAll": "Deselect all", "selectedCount": "{{selected}} of {{total}} fields selected", "confirm_one": "Export {{count}} Ticket", "confirm_other": "Export {{count}} Tickets", "completeMessage_one": "Successfully exported {{count}} ticket to CSV.", "completeMessage_other": "Successfully exported {{count}} tickets to CSV.", "done": "Done", "failed": "Failed to export tickets", "fields": { "isClosed": "Is Closed", "board": "Board", "contact": "Contact", "assignedTeam": "Assigned Team", "enteredBy": "Entered By", "updatedBy": "Updated By", "closedBy": "Closed By", "enteredAt": "Entered At", "updatedAt": "Updated At", "closedAt": "Closed At", "responseState": "Response State", "ticketOrigin": "Ticket Origin", "tags": "Tags" }, "appliedFiltersSummary": "(de {{count}} ticket correspondente aos filtros aplicados)", "completeMessage": "{{count}} ticket exportado para CSV com sucesso.", "confirm": "Exportar {{count}} ticket", "selectedTicketsSummary": "Exportando {{count}} ticket selecionado" }, "materials": { "title": "Materials", "productPlaceholder": "Select a product...", "searchProducts": "Search products...", "noProductsFound": "No products found", "loadingPrices": "Loading prices...", "noPrices": "No prices configured for this product", "selectCurrency": "Select currency...", "descriptionOptional": "Description (optional)", "additionalNotes": "Additional notes...", "addMaterial": "Add Material", "adding": "Adding...", "loading": "Loading materials...", "empty": "No materials added to this ticket.", "billed": "Billed", "pending": "Pending", "unknownProduct": "Unknown Product", "unbilled": "Unbilled ({{currency}}):", "productRequired": "Please select a product", "currencyRequired": "Please select a currency", "quantityMin": "Quantity must be at least 1", "added": "Material added", "removed": "Material removed", "loadFailed": "Failed to load materials", "addFailed": "Failed to add material", "removeFailed": "Failed to remove material", "product": "Product", "price": "Price", "quantity": "Quantity", "total": "Total", "selectProduct": "Select a product...", "noPricesConfigured": "No prices configured for this product", "qty": "Qty", "rate": "Rate", "status": "Status", "addSuccess": "Material added", "removeSuccess": "Material removed", "clientRequired": "A client must be assigned to this ticket before materials can be added." }, "watchList": { "title": "Watch List", "contactTab": "Contact", "internalTab": "Internal", "emailTab": "Email", "ticketClient": "Ticket client", "allContacts": "All contacts", "loadingContacts": "Loading...", "searchAllContacts": "Search all contacts", "selectContact": "Select contact", "selectUserOrTeam": "Select user or team", "selectUser": "Select user", "emailPlaceholder": "name@example.com", "addEmail": "Add Email", "addUser": "Add User", "addContact": "Add Contact", "empty": "No watchers added.", "updateFailed": "Unable to update watch list. Please try again.", "validEmail": "Enter a valid email address.", "selectUserToAdd": "Select a user to add.", "selectedUserInvalidEmail": "Selected user does not have a valid email address.", "teamHasNoMembers": "Team has no members.", "noTeamMembersWithValidEmails": "No team members with valid email addresses.", "selectContactToAdd": "Select a contact to add.", "selectedContactInvalidEmail": "Selected contact does not have a valid email address.", "userBadge": "User", "contactBadge": "Contact", "removeWatcher": "Remove watcher", "tabs": { "contact": "Contact", "internal": "Internal", "email": "Email" }, "scope": { "ticketClient": "Ticket client", "allContacts": "All contacts" }, "placeholders": { "loading": "Loading...", "searchAllContacts": "Search all contacts", "selectContact": "Select contact", "selectUserOrTeam": "Select user or team", "selectUser": "Select user", "email": "name@example.com" } }, "emailNotifications": { "title": "Email Notifications", "loading": "Loading…", "empty": "No email notifications found.", "time": "Time", "recipient": "Recipient", "subject": "Subject", "status": "Status", "error": "Error", "unknownError": "Unknown error", "loadMore": "Load more" }, "categoryPicker": { "title": "Category Picker", "placeholder": "Select categories...", "noCategory": "No Category", "addNew": "Add new category", "itilBadge": "ITIL", "categoriesCount_one": "{{count}} category", "categoriesCount_other": "{{count}} categories", "excludingNoCategory": "excluding No Category", "excludingCategory": "excluding {{category}}", "excludingCategoriesCount_one": "excluding {{count}} category", "excludingCategoriesCount_other": "excluding {{count}} categories", "selectedCount_one": "{{count}} category", "selectedCount_other": "{{count}} categories", "excludingCount_one": "excluding {{count}} category", "excludingCount_other": "excluding {{count}} categories", "excludingPrefix": "excluding {{name}}", "excludingCount": "exceto {{count}} categoria", "selectedCount": "{{count}} categorias" }, "navigation": { "previousTicket": "Previous ticket", "nextTicket": "Next ticket" }, "debug": { "commentMetadata": "Comment metadata", "summary": "Summary", "noPrioritizedFields": "No prioritized fields present.", "rawMetadata": "Raw metadata", "rawJson": "Raw JSON", "copy": "Copy", "copied": "Copied", "copyFailed": "Copy failed", "close": "Close" }, "validation": { "categoryNameRequired": "Category name is required", "boardRequiredForTopLevelCategory": "Board is required for top-level categories", "selectBoardForImport": "Please select a board for the imported categories", "importParentCategoriesRequired": "Cannot import subcategories without their parent categories. Please also select: {{parents}}", "quickAdd": { "clientRequired": "Please select a client", "boardRequired": "Please select a board", "statusRequired": "Please select a status", "priorityRequired": "Please select a priority", "impactRequired": "Please select an impact", "urgencyRequired": "Please select an urgency" }, "category": { "nameRequired": "Category name is required", "boardRequiredForTopLevel": "Board is required for top-level categories" }, "materials": { "productRequired": "Please select a product", "currencyRequired": "Please select a currency", "quantityMin": "Quantity must be at least 1" }, "watchList": { "invalidEmail": "Enter a valid email address.", "userRequired": "Select a user to add.", "contactRequired": "Select a contact to add.", "selectedUserMissingEmail": "Selected user does not have a valid email address.", "selectedContactMissingEmail": "Selected contact does not have a valid email address.", "teamHasNoMembers": "Team has no members.", "teamMembersMissingEmails": "No team members with valid email addresses." } }, "errors": { "clipboardUploadSessionRequired": "User session is required for clipboard image upload.", "clipboardUploadFailed": "Clipboard image upload failed.", "createTicketFailed": "Failed to create ticket. Please try again.", "loadBoardsFailed": "Failed to load boards", "createCategoryFailed": "Failed to create category", "fetchCategoriesFailed": "Failed to fetch categories", "validateCategoryDeletionFailed": "Failed to validate category deletion.", "deleteCategoryFailed": "Failed to delete category", "saveCategoryFailed": "Failed to save category", "fetchImportCategoriesFailed": "Failed to fetch available categories for import", "importCategoriesFailed": "Failed to import categories", "updateTicketsAuthRequired": "You must be logged in to update tickets", "addCommentsAuthRequired": "You must be logged in to add comments", "performActionAuthRequired": "You must be logged in to perform this action", "deleteTicketsAuthRequired": "You must be logged in to delete tickets", "fetchTicketsFailed": "Failed to fetch tickets", "authRequiredMove": "You must be logged in to move tickets", "authRequiredDelete": "You must be logged in to delete tickets", "authRequiredUpdate": "You must be logged in to update tickets", "authRequiredComment": "You must be logged in to add comments", "authRequiredAction": "You must be logged in to perform this action", "loadBundledTickets": "Failed to load bundled tickets", "fetchTickets": "Failed to fetch tickets", "fetchCategories": "Failed to fetch categories", "loadBoards": "Failed to load boards", "exportFailed": "Failed to export tickets", "saveChanges": "Failed to save changes", "updateField": "Failed to update {{field}}", "addComment": "Failed to add comment", "loadMaterials": "Failed to load materials", "addMaterial": "Failed to add material", "removeMaterial": "Failed to remove material", "updateWatchList": "Unable to update watch list. Please try again.", "fetchCategoryImports": "Failed to fetch available categories for import", "validateDeletionFailed": "Failed to validate deletion. Please try again.", "deleteTicketUnexpected": "An unexpected error occurred while deleting the ticket." }, "ticketSection": { "title": "Appointment Request", "service": "Service", "publicRequest": "Requested Date & Time", "approvedBy": "Approved By", "preferred": "Preferred", "on": "on", "minutes": "minutes", "invalidDateTime": "Invalid date/time", "declined": "Declined" }, "categories": { "itilBadge": "ITIL" }, "tickets": { "conversation": { "closeStatus": "Close status", "noStatusChange": "Do not change status" } }, "common": { "continueEditing": "Continue Editing", "cancel": "Cancelar" }, "details": { "bundle": { "childrenDescription": "Child tickets bundled in this master ticket" } }, "invalidTicketData": "Dados do ticket inválidos", "timeEntries": { "title": "Tempo registrado", "loading": "Carregando registros de tempo…", "loadError": "Não foi possível carregar os registros de tempo", "empty": "Ainda não foi registrado tempo neste chamado.", "myEntries": "Minhas entradas", "otherTeam": "Outros membros da equipe", "othersAnonymized": "{{count}} entradas de outros membros da equipe ({{duration}})", "noService": "Sem serviço", "unknownUser": "Usuário desconhecido", "statusDraft": "Rascunho", "statusSubmitted": "Enviado", "statusApproved": "Aprovado", "statusChangesRequested": "Alterações solicitadas", "statusUnknown": "Desconhecido", "edit": "Editar entrada de tempo", "delete": "Excluir entrada de tempo", "deleteConfirmTitle": "Excluir entrada de tempo?", "deleteConfirmMessage": "A entrada de tempo será excluída permanentemente. Esta ação não pode ser desfeita.", "deleteConfirmAction": "Excluir", "duration": { "hr": "h", "hrs": "h", "min": "min" } }, "liveUpdates": { "editing": { "single": "{{name}} está editando", "multiple_one": "{{name}} e {{count}} outra pessoa estão editando", "multiple_other": "{{name}} e {{count}} outras pessoas estão editando" }, "remoteFieldUpdated": "{{name}} atualizou {{field}}", "connection": { "reconnecting": "Atualizações ao vivo offline - reconectando...", "unavailable": "Atualizações ao vivo indisponíveis" } }, "delete": { "success": "Ticket #{{number}} excluído com sucesso.", "error": "Falha ao excluir o ticket. Tente novamente.", "validationError": "Falha ao validar a exclusão. Tente novamente." }, "boardPicker": { "inactiveBadge": "Inativo", "noBoard": "Sem quadro", "selectedCount_one": "{{count}} quadro", "selectedCount_other": "{{count}} quadros", "excludingPrefix": "exceto {{name}}", "excludingCount_one": "exceto {{count}} quadro", "excludingCount_other": "exceto {{count}} quadros", "placeholder": "Filtrar por quadro", "title": "Seletor de quadro", "searchPlaceholder": "Pesquisar quadros...", "excludingCount": "exceto {{count}} quadros", "selectedCount": "{{count}} quadros", "statusActive": "Ativos", "statusAll": "Todos", "statusInactive": "Inativos" }, "checklist": { "addFailed": "Falha ao adicionar o item da checklist", "addItem": "Adicionar", "addItemPlaceholder": "Adicionar um item à checklist", "applyTemplate": "Aplicar modelo", "applyTemplateFailed": "Falha ao aplicar o modelo de checklist", "clickToRename": "Clique para renomear", "deleteFailed": "Falha ao excluir o item da checklist", "deleteItem": "Excluir item", "empty": "Ainda não há itens na checklist.", "itemMenu": "Menu do item da checklist", "loadTemplatesFailed": "Falha ao carregar os modelos de checklist", "loading": "Carregando checklist...", "markOptional": "Marcar como opcional", "markRequired": "Marcar como obrigatório", "moveDown": "Mover para baixo", "moveUp": "Mover para cima", "noTemplates": "Nenhum modelo disponível.", "progress": "{{done}} de {{total}} concluídos", "renameFailed": "Falha ao renomear o item da checklist", "reorderFailed": "Falha ao reordenar os itens da checklist", "requiredBadge": "Obrigatório", "templateAlreadyApplied": "Este modelo já foi aplicado a este ticket.", "templateApplied": "Modelo de checklist aplicado.", "templatesLoading": "Carregando modelos...", "title": "Checklist", "toggleFailed": "Falha ao atualizar o item da checklist", "updateFailed": "Falha ao atualizar o item da checklist" }, "integration": { "loadTicketFailed": "Falha ao carregar o ticket", "noUserSession": "Nenhuma sessão de utilizador encontrada" } }