{
  "common": {
    "actions": {
      "add": "Add",
      "back": "Back",
      "cancel": "Cancel",
      "close": "Close",
      "create": "Create",
      "delete": "Delete",
      "downloadCsv": "Download CSV",
      "edit": "Edit",
      "import": "Import",
      "reactivate": "Reactivate",
      "remove": "Remove",
      "retry": "Retry",
      "save": "Save",
      "saving": "Saving...",
      "search": "Search",
      "select": "Select",
      "update": "Update",
      "uploadCsv": "Upload CSV",
      "view": "View"
    },
    "states": {
      "active": "Active",
      "inactive": "Inactive",
      "loading": "Loading...",
      "na": "N/A",
      "none": "None"
    },
    "no": "No",
    "yes": "Yes"
  },
  "contactsPage": {
    "title": "Contacts Page",
    "description": "Main contacts management page with search, filters, list view, and bulk actions",
    "heading": "Contacts",
    "addContact": "+ Add Contact",
    "actions": "Actions",
    "searchPlaceholder": "Search contacts, notes, and interactions",
    "resetFilters": "Reset",
    "unknownClient": "Unknown Client",
    "noClient": "No Client",
    "thisContact": "this contact",
    "actionsMenuSrOnly": "Open menu",
    "quickView": "Quick View",
    "deleteValidationError": "Failed to validate deletion. Please try again.",
    "deleteSuccess": "{{name}} has been deleted successfully.",
    "deleteError": "Failed to delete contact. Please try again.",
    "markInactiveSuccess": "{{name}} has been marked as inactive successfully.",
    "markInactiveError": "An error occurred while marking the contact as inactive. Please try again.",
    "statusOptions": {
      "all": "All contacts",
      "active": "Active contacts",
      "inactive": "Inactive contacts"
    },
    "table": {
      "name": "Name",
      "created": "Created",
      "email": "Email",
      "phoneNumber": "Phone Number",
      "client": "Client",
      "tags": "Tags",
      "actions": "Actions"
    },
    "lastPhoneTypeUsage": {
      "title": "Last Phone Type Usage",
      "message_one": "The following custom phone type is no longer used by any contact: {{labels}}. Delete the type definition, or keep it for future use?",
      "message_other": "The following custom phone types are no longer used by any contact: {{labels}}. Delete the type definitions, or keep them for future use?",
      "deleteType": "Delete Type",
      "keepType": "Keep Type"
    },
    "print": {
      "title": "Contatos",
      "subtitle": "{{count}} contatos",
      "noContacts": "Nenhum contato para imprimir",
      "emptyValue": "-",
      "columns": {
        "name": "Nome",
        "email": "E-mail",
        "phone": "Telefone",
        "client": "Cliente",
        "status": "Status"
      },
      "optionsDialog": {
        "title": "Opções de impressão",
        "description": "Escolha quais colunas incluir ao imprimir os contatos."
      }
    },
    "shareTooltip": "Imprimir, importar e exportar"
  },
  "contactDetails": {
    "title": "Contact Details",
    "description": "Contact detail view with tabs, inline editing, portal access, tags, and notes",
    "backToContacts": "Back to Contacts",
    "inactiveBadge": "inactive",
    "actions": {
      "goToContact": "Go to contact",
      "saveChanges": "Save Changes"
    },
    "tabs": {
      "details": "Details",
      "tickets": "Tickets",
      "documents": "Documents",
      "interactions": "Interactions",
      "notes": "Notes",
      "portal": "Portal"
    },
    "fields": {
      "fullName": "Full Name",
      "client": "Client",
      "email": "Email",
      "role": "Role",
      "inboundTicketDestinationOverride": "Inbound ticket destination override",
      "useClientDestination": "Use client destination",
      "inboundTicketDestinationHelp": "If set, this overrides the client destination for this exact sender contact. Precedence: Contact override -> Client destination -> Provider default.",
      "tags": "Tags",
      "notes": "Notes",
      "status": "Status",
      "phone": "Telefone"
    },
    "status": {
      "label": "Status",
      "helper": "Set contact status as active or inactive",
      "active": "Active",
      "inactive": "Inactive"
    },
    "loading": {
      "destinations": "Loading destinations...",
      "ticketFilters": "Loading ticket filters..."
    },
    "empty": {
      "notSet": "Not set",
      "unknownClient": "Unknown Client"
    },
    "client": {
      "noClientAssigned": "No client assigned"
    },
    "delete": {
      "successTitle": "Contact Deleted",
      "successDescription": "Contact has been deleted successfully.",
      "validationFailed": "Failed to validate deletion. Please try again.",
      "failed": "Failed to delete contact. Please try again."
    },
    "deactivate": {
      "successTitle": "Contact Deactivated",
      "successDescription": "Contact has been marked as inactive successfully."
    },
    "reactivate": {
      "successTitle": "Contact Reactivated",
      "successDescription": "Contact has been reactivated successfully."
    },
    "update": {
      "successTitle": "Contact Updated",
      "successDescription": "Contact details have been saved successfully."
    },
    "saveFailed": {
      "title": "Save Failed",
      "description": "Could not save contact details. Please try again."
    },
    "error": {
      "title": "Error"
    },
    "errors": {
      "permissionDenied": "Permission denied. Please contact your administrator if you need additional access.",
      "markInactiveFailed": "An error occurred while marking the contact as inactive. Please try again.",
      "reactivateFailed": "An error occurred while reactivating the contact. Please try again."
    }
  },
  "contactsImportDialog": {
    "title": "Import Contacts",
    "description": "CSV import dialog for contact mapping, preview, validation, and results",
    "fields": {
      "name": "Name *",
      "email": "Email *",
      "defaultPhoneNumber": "Default Phone Number",
      "client": "Client",
      "tags": "Tags",
      "role": "Role",
      "notes": "Notes",
      "primaryEmailLabel": "Primary Email Label",
      "additionalEmails": "Additional Email Addresses"
    },
    "unassigned": "Select field",
    "errors": {
      "emptyCsv": "CSV file is empty or invalid",
      "readingCsv": "Error reading CSV file: {{message}}",
      "unknownError": "Unknown error",
      "requiredFieldNotMapped": "Required field \"{{field}}\" is not mapped",
      "nameRequired": "Name is required",
      "emailRequired": "Email is required",
      "invalidEmail": "Invalid email format",
      "processingCsv": "Error processing CSV data",
      "importFailed": "Import failed"
    },
    "importOptions": {
      "updateExisting": {
        "title": "Update existing contacts",
        "description": "Replace data for existing contacts"
      },
      "skipInvalid": {
        "title": "Skip invalid records",
        "description": "Continue import even if some records have validation errors"
      }
    },
    "results": {
      "title": "Import Results",
      "downloadFailedRecords": "Download Failed Records"
    },
    "table": {
      "status": "Status",
      "name": "Name",
      "email": "Email",
      "message": "Message",
      "exists": "Exists",
      "issues": "Issues"
    },
    "tooltips": {
      "importSuccessful": "Import successful",
      "importFailed": "Import failed",
      "validReady": "Valid - Ready to import",
      "invalidHasErrors": "Invalid - Has errors"
    },
    "upload": {
      "help": "Upload a CSV file with contact data",
      "requiredLabel": "Required:",
      "contactFieldsLabel": "Contact fields:",
      "contactFieldsDescription": "phone_number (imports as the default work phone), role, notes, tags",
      "clientFieldLabel": "Client field:",
      "clientFieldDescription": "client (matches existing clients by name)",
      "noteLabel": "Note:",
      "noteDescription": "CSV import/export in v1 handles one default phone number per contact. Tags should be comma-separated values.",
      "downloadTemplate": "Download CSV Template",
      "emailFieldsLabel": "Email fields:",
      "emailFieldsDescription": "primary_email_type (work/personal/billing/other or a custom label), additional_email_addresses (use `label:email@example.com | label:email@example.com`)",
      "hybridEmailNote": "CSV import/export keeps `email` as the primary/default contact email. Tags should be comma-separated values."
    },
    "mapping": {
      "title": "Map Contact Fields to CSV Columns",
      "description": "Select which CSV column contains the data for each contact field. Fields marked with * are required.",
      "contactFieldHeader": "Contact Field",
      "csvColumnHeader": "Select CSV Column",
      "notMapped": "Not mapped",
      "requiredFieldsNote": "* Required fields must be mapped for import to proceed",
      "largeImportWarning": "You are importing {{count}} records. Processing may take a moment.",
      "processing": "Processing...",
      "preview": "Preview"
    },
    "preview": {
      "title": "Preview Import",
      "totalRecords": "Total records:",
      "valid": "Valid:",
      "invalid": "Invalid:"
    },
    "importing": {
      "title": "Importing Contacts",
      "processing": "Processing: {{current}} of {{total}}",
      "currentItem": "Currently processing: {{item}}"
    },
    "complete": {
      "title": "Import Complete",
      "successMessage": "Successfully imported {{count}} contacts"
    },
    "confirmUpdate": {
      "title": "Update Existing Contacts",
      "message": "{{count}} contacts already exist. Do you want to update them with the new data?"
    }
  },
  "contactPhoneNumbersEditor": {
    "title": "Phone Numbers",
    "description": "Phone number editor with type management, validation, defaults, and extension support",
    "actions": {
      "addPhone": "Add phone"
    },
    "empty": "No phone numbers yet.",
    "phoneTypes": {
      "work": "Trabalho",
      "mobile": "Telemóvel",
      "home": "Casa",
      "fax": "Fax",
      "other": "Outro",
      "custom": "Personalizado"
    },
    "row": {
      "title": "Phone {{number}}",
      "defaultDescription": "Default phone number",
      "secondaryDescription": "Secondary phone number",
      "defaultLabel": "Default",
      "moveUp": "Move phone {{number}} up",
      "moveDown": "Move phone {{number}} down",
      "remove": "Remove phone {{number}}"
    },
    "fields": {
      "phoneNumber": "Phone Number",
      "phoneType": "Phone Type",
      "customPhoneType": "Custom Phone Type",
      "customTypePlaceholder": "Select or enter a custom phone type",
      "customTypeSearchPlaceholder": "Search or enter a custom phone type...",
      "customTypeEmpty": "No matching custom phone types.",
      "customTypeUseValue": "Use \"{{value}}\""
    },
    "validation": {
      "selectExactlyOneDefault": "Select exactly one default phone number.",
      "phoneRow": "Phone {{number}}",
      "enterCompletePhoneNumber": "Enter a complete phone number.",
      "enterCustomPhoneType": "Enter a custom phone type.",
      "customTypesUnique": "Custom phone type labels must be unique."
    },
    "lastTypeUsage": {
      "title": "Last Phone Type Usage",
      "message": "This is the last use of custom phone type \"{{label}}\". Delete the type definition, or keep it for future use?",
      "removeAndDelete": "Remove & Delete Type",
      "removeAndKeep": "Remove & Keep Type"
    }
  },
  "contactPortalTab": {
    "boardCount_one": "{{count}} board",
    "boardCount_other": "{{count}} boards",
    "title": "Portal Access",
    "description": "Client portal access management for a contact, including invitations and role updates",
    "loadingDescription": "Loading portal information...",
    "information": "Invitation emails will be sent from your organization's email system. Replies will go to your client's default location email address.",
    "activeAccess": "Portal access active",
    "noAccess": {
      "title": "No Portal Access",
      "description": "This contact does not have client portal access yet"
    },
    "portalAdmin": {
      "label": "Portal Administrator",
      "helper": "When enabled, the user will be created with Client Admin role. When disabled, they'll get Client User role."
    },
    "roles": {
      "label": "Portal Roles",
      "none": "No roles assigned",
      "placeholder": "Select role to add",
      "addButton": "Add Role"
    },
    "userStatus": {
      "label": "User Status",
      "active": "User is currently active",
      "inactive": "User is currently inactive"
    },
    "lastLogin": {
      "label": "Last Login",
      "via": "via {{method}}"
    },
    "history": {
      "title": "Invitation History",
      "description": "Recent portal invitations sent to this contact",
      "empty": "No portal invitations have been sent to this contact yet.",
      "sentPrefix": "Sent:",
      "expiresPrefix": "Expires:",
      "usedPrefix": "Used:",
      "status": {
        "pending": "Pending",
        "used": "Used",
        "expired": "Expired",
        "revoked": "Revoked"
      }
    },
    "actions": {
      "sendInvitation": "Send Portal Invitation",
      "sending": "Sending...",
      "refresh": "Refresh",
      "refreshing": "Refreshing...",
      "resend": "Resend",
      "resending": "Resending...",
      "revoke": "Revoke"
    },
    "toast": {
      "successTitle": "Success",
      "errorTitle": "Error",
      "permissionDeniedTitle": "Permission Denied",
      "loadError": "Failed to load portal information",
      "refreshHistoryError": "Failed to refresh invitation history",
      "sendInvitePermissionDenied": "You do not have permission to send invitations",
      "sendInviteSuccess": "Portal invitation sent successfully!",
      "sendInviteFailed": "Failed to send invitation",
      "revokeInviteSuccess": "Invitation revoked successfully",
      "revokeInviteFailed": "Failed to revoke invitation",
      "resendInviteSuccess": "Portal invitation resent successfully!",
      "resendInviteFailed": "Failed to resend invitation",
      "updatePortalSettingsPermissionDenied": "You do not have permission to update client settings",
      "portalAdminEnabled": "Contact marked as admin for client portal",
      "portalAdminDisabled": "Contact unmarked as admin for client portal",
      "updatePortalAdminFailed": "Failed to update status",
      "updateAdminFailed": "Failed to update admin flag",
      "updateRolesPermissionDenied": "You do not have permission to update user roles",
      "roleAdded": "Role added successfully",
      "addRoleFailed": "Failed to add role",
      "roleRemoved": "Role removed successfully",
      "removeRoleFailed": "Failed to remove role",
      "updateStatusPermissionDenied": "You do not have permission to update user status",
      "userActivated": "User activated successfully",
      "userDeactivated": "User deactivated successfully",
      "updateUserStatusFailed": "Failed to update user status",
      "errors": {
        "permissionDeniedInvite": "Não tem permissão para convidar utilizadores.",
        "emailNotConfigured": "O serviço de e-mail está desativado ou não configurado.",
        "contactNotFound": "Contacto não encontrado.",
        "contactMissingEmail": "O contacto não tem um endereço de e-mail. Adicione um endereço de e-mail ao contacto antes de enviar um convite.",
        "contactInvalidEmail": "O contacto tem um endereço de e-mail inválido. Atualize o contacto com um endereço de e-mail válido antes de enviar um convite.",
        "userExistsForContact": "Já existe uma conta de utilizador para este contacto. Utilize a redefinição de palavra-passe em vez de enviar um convite.",
        "noDefaultClient": "Nenhum cliente predefinido configurado para este inquilino. Defina um cliente predefinido nas Definições Gerais.",
        "noDefaultLocation": "O cliente predefinido deve ter uma localização predefinida configurada para enviar convites do portal.",
        "noLocationEmail": "A localização do cliente predefinido deve ter um e-mail de contacto configurado.",
        "noBaseUrl": "O URL base não está configurado para convites do portal.",
        "invitationNotFound": "Convite não encontrado ou já utilizado."
      }
    }
  },
  "quickAddContact": {
    "title": "Add New Contact",
    "description": "Quick-add form for creating a contact with client, role, phone, and tag fields",
    "dialog": {
      "title": "Add New Contact"
    },
    "errorFallback": {
      "title": "Something went wrong:",
      "tryAgain": "Try again"
    },
    "actions": {
      "submit": "Add Contact"
    },
    "fields": {
      "fullName": "Full Name *",
      "email": "Email *",
      "clientOptional": "Client (Optional)",
      "role": "Role",
      "rolePlaceholder": "e.g., Manager, Developer, etc.",
      "notes": "Notes",
      "notesPlaceholder": "Add any additional notes about the contact..."
    },
    "status": {
      "label": "Status",
      "active": "Active",
      "inactive": "Inactive"
    },
    "validation": {
      "alertIntro": "Please fix the following errors:",
      "fullNameRequired": "Full name is required",
      "fullNameEmpty": "Full name cannot be empty",
      "fullNameSpaces": "Full name cannot contain only spaces",
      "emailRequired": "Email address is required",
      "emailSpaces": "Email address cannot contain only spaces",
      "roleSpaces": "Role cannot contain only spaces",
      "roleLength": "Role must be 100 characters or less",
      "roleCharacters": "Role must contain letters or numbers",
      "notesSpaces": "Notes cannot contain only spaces"
    },
    "toasts": {
      "warningTitle": "Warning",
      "tagsFailed": "{{count}} tag(s) could not be created",
      "contactCreated": "Contact created",
      "contactAdded": "{{name}} has been added successfully."
    },
    "errors": {
      "createContactTitle": "Error creating contact",
      "unexpected": "An unexpected error occurred. Please try again.",
      "validationTitle": "Validation Error",
      "emailExistsTitle": "Email Already Exists",
      "invalidReferenceTitle": "Invalid Reference",
      "systemTitle": "System Error",
      "genericTitle": "Error",
      "closeMessage": "Close error message",
      "createContactHeading": "Error creating contact:",
      "validationPrefix": "Please fix the following:",
      "emailExistsPrefix": "Email already exists:",
      "invalidReferencePrefix": "Invalid reference:",
      "systemPrefix": "System error:"
    }
  },
  "contactDetailsEdit": {
    "title": "Edit Contact - {{name}}",
    "heading": "Edit Contact: {{name}}",
    "inactiveBadge": "inactive",
    "description": "Editable contact form used from the detail view and drawer flows",
    "validation": {
      "fullNameRequired": "Full name is required",
      "emailRequired": "Email address is required",
      "invalidEmail": "Please enter a valid email address"
    },
    "errors": {
      "validationPrefix": "Please fix the following:",
      "emailExists": "Email already exists: A contact with this email address already exists in the system",
      "invalidReferencePrefix": "Invalid reference:",
      "systemPrefix": "System error:",
      "saveFailed": "An error occurred while saving. Please try again.",
      "unexpected": "An unexpected error occurred. Please try again."
    },
    "fields": {
      "fullName": "Full Name",
      "email": "Email",
      "role": "Role",
      "rolePlaceholder": "e.g., Manager, Developer, etc.",
      "phoneNumbers": "Phone numbers:",
      "inboundTicketDestinationOverride": "Inbound ticket destination override:",
      "inboundTicketDestinationHelp": "Precedence: Contact override -> Client destination -> Provider default.",
      "useClientDestination": "Use client destination",
      "client": "Client:",
      "status": "Status:",
      "notes": "Notes:",
      "notesPlaceholder": "Add any additional notes about the contact...",
      "tags": "Tags:",
      "emailAddresses": "Email addresses:"
    },
    "loading": {
      "destinations": "Loading destinations..."
    },
    "status": {
      "active": "Active",
      "inactive": "Inactive"
    }
  },
  "contactDetailsView": {
    "title": "Contact Details - {{name}}",
    "description": "Read-oriented contact summary with associated client, phones, and metadata",
    "actions": {
      "goToContact": "Go to contact"
    },
    "empty": {
      "notSet": "Not set",
      "unknownClient": "Unknown Client"
    },
    "phoneTypes": {
      "work": "Trabalho",
      "mobile": "Telemóvel",
      "home": "Casa",
      "fax": "Fax",
      "other": "Outro"
    },
    "fields": {
      "fullName": "Full Name",
      "email": "Email",
      "phone": "Phone:",
      "defaultPhone": "Default",
      "client": "Client:",
      "noClientAssigned": "No client assigned",
      "role": "Role",
      "status": "Status",
      "createdAt": "Created At",
      "updatedAt": "Updated At",
      "notes": "Notes:",
      "tags": "Tags:",
      "emailAddresses": "Email addresses:",
      "defaultEmail": "Default"
    },
    "status": {
      "active": "Active",
      "inactive": "Inactive"
    },
    "sections": {
      "documents": "Documents"
    },
    "errors": {
      "loadTagsSystem": "An unexpected error occurred while loading tags. Please try again or contact support.",
      "loadTagsFailed": "Failed to load tags. Please try refreshing the page.",
      "unexpected": "An unexpected error occurred. Please try again.",
      "clientNotFound": "Client not found. The client may have been deleted.",
      "loadClientSystem": "An unexpected error occurred while loading client details. Please try again or contact support.",
      "clientMissing": "The client no longer exists in the system.",
      "loadClientFailed": "Failed to load client details. Please try again.",
      "updateClientFailedWithMessage": "Failed to update client: {{message}}",
      "updateClientFailed": "Failed to update client. Please try again."
    }
  },
  "clientContactsList": {
    "title": "Client Contacts",
    "description": "Embedded client-specific contacts list with filters and row actions",
    "table": {
      "name": "Name",
      "email": "Email",
      "phoneNumber": "Phone Number",
      "actions": "Actions"
    },
    "filter": {
      "show": "Show:",
      "active": "Active Contacts",
      "inactive": "Inactive Contacts",
      "all": "All Contacts"
    },
    "actions": {
      "openMenu": "Open menu",
      "quickView": "Quick View",
      "addNewContact": "Add New Contact"
    },
    "errors": {
      "loadFailed": "Failed to load contacts.",
      "loadingTitle": "Error loading contacts",
      "retryFailed": "Failed to load contacts. Please try again."
    }
  },
  "contactsLayout": {
    "title": "Contacts Layout",
    "description": "Contacts route shell and page chrome"
  },
  "contactsSkeleton": {
    "title": "Contacts Loading State",
    "description": "Loading placeholders for contacts list and detail surfaces"
  },
  "contactAvatarUpload": {
    "title": "Contact Avatar Upload",
    "description": "Avatar upload affordance for contact profile images"
  },
  "contactNotesPanel": {
    "title": "Notes & Quick Info",
    "description": "Rich text notes panel with legacy note display and save/retry actions",
    "legacy": {
      "initialNote": "Initial Note"
    },
    "errors": {
      "loadTitle": "Notes failed to load",
      "unknown": "Unknown error"
    },
    "lastUpdated": "Last updated: {{date}}"
  },
  "notes": {
    "messages": {
      "saveSuccess": "Notas guardadas",
      "saveFailed": "Falha ao guardar as notas"
    }
  },
  "actions": {
    "print": "Imprimir",
    "printOptions": "Opções de impressão"
  },
  "contactTabs": {
    "tickets": {
      "addTicket": "Adicionar ticket",
      "empty": "Nenhum ticket encontrado para este contacto",
      "filters": {
        "allAssignees": "Todos os responsáveis",
        "allPriorities": "Todas as prioridades",
        "categoryPlaceholder": "Filtrar por categoria",
        "reset": "Repor",
        "searchPlaceholder": "Pesquisar tickets...",
        "statusPlaceholder": "Selecionar estado"
      },
      "loadMore": {
        "label": "Carregar mais tickets",
        "loading": "A carregar..."
      },
      "loading": "A carregar...",
      "title": "Tickets do contacto",
      "toasts": {
        "clientNotFound": "Cliente não encontrado",
        "loadClientFailed": "Falha ao carregar os detalhes do cliente",
        "loadTicketFailed": "Falha ao carregar o ticket",
        "openTicketFailed": "Falha ao abrir o ticket",
        "userNotAuthenticated": "Utilizador não autenticado"
      }
    }
  }
}