{
  "page": {
    "title": "Schedule",
    "actions": {
      "configureAvailability": "Configure Availability",
      "appointmentRequests": "Appointment Requests"
    }
  },
  "sidebar": {
    "actions": {
      "compareAll": "Compare All",
      "clearAll": "Clear All",
      "viewWeek": "View Week",
      "compare": "Compare",
      "stopComparing": "Stop Comparing"
    },
    "labels": {
      "inactive": "(Inactive)"
    },
    "aria": {
      "viewWeek": "View week for {{name}}",
      "compare": "Compare {{name}}"
    }
  },
  "agentView": {
    "loading": "Loading...",
    "errors": {
      "loadPermissions": "Failed to load user permissions",
      "forbidden": "You do not have permission to view this schedule."
    }
  },
  "calendar": {
    "legend": {
      "types": {
        "ticket": "Ticket",
        "projectTask": "Project task",
        "nonBillableCategory": "Non-billable category",
        "adHoc": "Ad-Hoc Entry",
        "interaction": "Interaction",
        "appointmentRequest": "Appointment Request"
      },
      "showInactiveUsers": "Show Inactive Users"
    },
    "loading": {
      "initial": "Loading schedule...",
      "overlay": "Loading..."
    },
    "errors": {
      "validateDeletion": "Failed to validate deletion. Please try again.",
      "loadPermissions": "Failed to load permissions.",
      "loadCurrentUser": "Failed to load current user.",
      "unknown": "An unknown error occurred",
      "deleteFailed": "Failed to delete schedule entry",
      "deleteUnexpected": "An error occurred while deleting the schedule entry",
      "updateFailed": "Failed to update schedule entry: {{error}}",
      "createFailed": "Failed to add schedule entry: {{error}}",
      "saveUnexpected": "An error occurred while saving the schedule entry"
    },
    "toolbar": {
      "previousAria": "Previous {{view}}",
      "previous": "< Prev",
      "today": "Today",
      "nextAria": "Next {{view}}",
      "next": "Next >",
      "views": {
        "month": "Month",
        "week": "Week",
        "day": "Day"
      }
    },
    "event": {
      "fallbacks": {
        "unknownTechnician": "Unknown",
        "unassigned": "Unassigned",
        "untitled": "Untitled"
      },
      "tooltip": {
        "scheduledFor": "Scheduled for: {{technicians}}",
        "start": "Start: {{dateTime}}",
        "end": "End: {{dateTime}}",
        "multiDay": "(Multi-day)"
      }
    },
    "deleteDialog": {
      "title": "Delete Schedule Entry",
      "messageRecurring": "Select which events to delete:",
      "messageSingle": "Are you sure you want to delete this schedule entry? This action cannot be undone.",
      "confirm": "Delete",
      "entityFallback": "this schedule entry",
      "options": {
        "single": "Only this event",
        "future": "This and future events",
        "all": "All events"
      },
      "messageWithTeamsWarning": "Tem certeza de que deseja excluir esta entrada da agenda? Esta ação não pode ser desfeita. Isto também excluirá a reunião do Microsoft Teams."
    },
    "print": {
      "title": "Agenda da programação",
      "subtitle": "{{count}} entradas agendadas",
      "noEntries": "Nenhuma entrada agendada para imprimir",
      "emptyValue": "-",
      "columns": {
        "title": "Título",
        "type": "Tipo",
        "start": "Início",
        "end": "Fim",
        "assigned": "Atribuído",
        "status": "Status"
      },
      "optionsDialog": {
        "title": "Opções de impressão",
        "description": "Escolha quais colunas incluir ao imprimir a agenda."
      }
    }
  },
  "weeklyEvent": {
    "actions": {
      "delete": "Delete Entry"
    },
    "continuation": {
      "previousWeek": "Continues from previous week"
    }
  },
  "requests": {
    "errors": {
      "load": "Failed to load appointment requests",
      "ticketNotFound": "Ticket not found",
      "loadTicket": "Failed to load ticket",
      "assignTechnicianRequired": "Please assign a technician",
      "approve": "Failed to approve request",
      "declineReasonRequired": "Please provide a reason for declining",
      "decline": "Failed to decline request"
    },
    "feedback": {
      "approved": "Appointment request approved",
      "declined": "Appointment request declined"
    },
    "filters": {
      "statusLabel": "Filter by Status",
      "statusOptions": {
        "all": "All",
        "pending": "Pending",
        "approved": "Approved",
        "declined": "Declined",
        "cancelled": "Cancelled"
      }
    },
    "fallbacks": {
      "invalidDateTime": "Invalid date/time"
    },
    "list": {
      "title": "Appointment Requests",
      "badgeTotal": "Total",
      "loading": "Loading requests...",
      "empty": "No {{status}} requests found",
      "duration": "{{count}} minutes",
      "ticketFallback": "Ticket #{{ticket}}",
      "fallbacks": {
        "publicRequest": "Public Request"
      }
    },
    "detail": {
      "back": "← Back to List",
      "title": "Request Details",
      "section": {
        "requestInformation": "Request Information"
      },
      "labels": {
        "reference": "Reference",
        "client": "Cliente",
        "requester": "Requerente",
        "contact": "Contato",
        "email": "Email",
        "phone": "Phone",
        "service": "Service",
        "requestedTime": "Requested Time",
        "duration": "Duration",
        "status": "Status",
        "linkedTicket": "Linked Ticket",
        "description": "Description",
        "teamsMeeting": "Reunião do Teams"
      },
      "actions": {
        "joinTeamsMeeting": "Participar na reunião do Teams"
      }
    },
    "approval": {
      "title": "Approval Details",
      "fields": {
        "assignedTechnician": "Assign Technician *",
        "finalDateTime": "Final Date & Time",
        "internalNotes": "Internal Notes (Optional)",
        "linkedTicket": "Link to Ticket (Optional)",
        "generateTeamsMeeting": "Gerar link de reunião do Microsoft Teams"
      },
      "placeholders": {
        "assignedTechnician": "Select technician",
        "internalNotes": "Add any internal notes...",
        "linkedTicket": "Enter ticket ID to link..."
      },
      "actions": {
        "approve": "Approve",
        "decline": "Decline"
      }
    },
    "decline": {
      "title": "Decline Request",
      "fields": {
        "reason": "Reason for Declining *"
      },
      "placeholders": {
        "reason": "Please provide a reason for declining this request..."
      },
      "actions": {
        "confirm": "Confirm Decline",
        "cancel": "Cancel"
      }
    }
  },
  "availabilitySettings": {
    "dialog": {
      "title": "Availability Settings"
    },
    "loading": "Loading settings...",
    "tabs": {
      "general": "General Settings",
      "userHours": "User Hours",
      "serviceRules": "Service Rules",
      "exceptions": "Exceptions",
      "teamsMeetings": "Reuniões do Teams"
    },
    "days": {
      "sunday": "Sunday",
      "monday": "Monday",
      "tuesday": "Tuesday",
      "wednesday": "Wednesday",
      "thursday": "Thursday",
      "friday": "Friday",
      "saturday": "Saturday"
    },
    "common": {
      "yes": "Yes",
      "no": "No",
      "columns": {
        "action": "Action"
      },
      "actions": {
        "edit": "Edit",
        "delete": "Delete",
        "deleting": "Deleting..."
      },
      "defaultApprover": {
        "placeholder": "Select approvers"
      },
      "teamSelect": {
        "label": "Select Team",
        "placeholder": "Select a team"
      }
    },
    "feedback": {
      "loadError": "Failed to load settings"
    },
    "general": {
      "autoApproval": {
        "title": "Enable Auto-Approval",
        "description": "Automatically approve appointments that meet the criteria configured below",
        "criteriaTitle": "Auto-Approval Criteria:",
        "criteria": {
          "requireAvailability": "Technician must have availability configured for requested time",
          "requireContract": "Client must have active contract (if service requires it)",
          "checkConflicts": "No scheduling conflicts with existing appointments",
          "respectBuffers": "Respect buffer times before/after appointments"
        }
      },
      "defaultApprover": {
        "label": "Approvers",
        "help": "Company-wide approvers for appointment requests that require manual approval. Add multiple users and/or teams — everyone selected is notified and can approve. This can be overridden per technician in User Hours settings."
      },
      "advanceBookingDays": {
        "label": "Default Advance Booking (Days)"
      },
      "minimumNoticeHours": {
        "label": "Minimum Notice (Hours)"
      },
      "actions": {
        "save": "Save General Settings"
      },
      "feedback": {
        "saveSuccess": "General settings saved",
        "saveError": "Failed to save settings"
      }
    },
    "userHours": {
      "roleManager": {
        "label": "Team Manager:",
        "description": "You can configure availability settings for members of your team(s). The \"Configured Users\" table below shows all users with availability settings across the system."
      },
      "roleAdmin": {
        "label": "Administrator:",
        "description": "You can configure availability settings for any user in the system. The \"Configured Users\" table below shows all users with availability settings."
      },
      "userSelect": {
        "label": "Select User to Configure",
        "placeholderSelectTeamFirst": "Select a team first",
        "placeholder": "Select a user to configure"
      },
      "appointmentSettings": {
        "title": "Appointment Settings",
        "defaultDuration": {
          "label": "Default Appointment Duration (Minutes)",
          "help": "Technician-specific duration override. Leave empty to use the service-specific duration from Service Rules.",
          "placeholder": "Leave empty to use service default"
        },
        "bufferAfter": {
          "label": "Buffer Time Between Appointments (Minutes)",
          "placeholder": "15"
        },
        "defaultApprover": {
          "label": "Approvers",
          "help": "Who should review and approve appointment requests for this technician that require manual approval. Add multiple users and/or teams. Leave empty to use the company-wide approvers."
        },
        "allowClientPreference": {
          "label": "Allow Client Preference",
          "help": "Let clients request this technician specifically"
        }
      },
      "schedule": {
        "timezoneNotice": "Times are in your local timezone ({{timeZone}})",
        "columns": {
          "day": "Day",
          "available": "Available",
          "startTime": "Start Time",
          "endTime": "End Time"
        }
      },
      "configuredUsers": {
        "title": "Configured Users",
        "description": "Users with availability settings configured",
        "empty": "No users configured yet",
        "columns": {
          "userName": "User Name",
          "status": "Status"
        },
        "status": {
          "configured": "Configured"
        }
      },
      "actions": {
        "save": "Save User Hours"
      },
      "feedback": {
        "selectUserError": "Please select a user",
        "saveSuccess": "User hours saved",
        "saveError": "Failed to save user hours",
        "deleteSuccess": "User availability deleted",
        "deleteError": "Failed to delete user availability"
      },
      "deleteDialog": {
        "title": "Delete User Availability",
        "message": "Are you sure you want to delete availability settings for {{userName}}? This will remove all their configured working hours. This action cannot be undone."
      }
    },
    "serviceRules": {
      "serviceSelect": {
        "label": "Select Service to Configure",
        "placeholder": "Select a service to configure"
      },
      "editor": {
        "title": "Edit Rules: {{serviceName}}",
        "allowWithoutContract": {
          "label": "Allow Booking Without Contract"
        },
        "maxAppointmentsPerDay": {
          "label": "Max Appointments Per Day"
        },
        "defaultDuration": {
          "label": "Default Appointment Duration (Minutes)",
          "help": "Default duration for appointments of this service type. Can be overridden by technician-specific settings in User Hours.",
          "placeholder": "e.g., 60 (minutes)"
        }
      },
      "configuredServices": {
        "title": "Configured Services",
        "description": "Services with appointment rules configured",
        "empty": "No services configured yet",
        "columns": {
          "serviceName": "Service Name",
          "duration": "Duration (min)",
          "withoutContract": "Without Contract",
          "maxPerDay": "Max Per Day"
        }
      },
      "common": {
        "noLimit": "No limit"
      },
      "actions": {
        "save": "Save Service Rules"
      },
      "feedback": {
        "selectServiceError": "Please select a service",
        "saveSuccess": "Service rules saved",
        "saveError": "Failed to save service rules",
        "deleteSuccess": "Service rules deleted",
        "deleteError": "Failed to delete service rules"
      },
      "deleteDialog": {
        "title": "Delete Service Rules",
        "message": "Are you sure you want to delete the rules for {{serviceName}}? This action cannot be undone."
      }
    },
    "exceptions": {
      "form": {
        "title": "Add Exception",
        "date": {
          "label": "Select Date"
        },
        "user": {
          "label": "User (Optional - leave empty for company-wide)",
          "placeholder": "Select user"
        },
        "isAvailable": {
          "label": "Available on this day"
        },
        "reason": {
          "label": "Reason",
          "placeholder": "Holiday, Time off, etc."
        }
      },
      "common": {
        "companyWide": "Company-wide"
      },
      "actions": {
        "add": "Add Exception"
      },
      "list": {
        "title": "Existing Exceptions",
        "empty": "No exceptions configured",
        "status": {
          "available": "Available",
          "unavailable": "Unavailable"
        }
      },
      "feedback": {
        "selectDateError": "Please select a date",
        "addSuccess": "Exception added",
        "addError": "Failed to add exception",
        "deleteSuccess": "Exception deleted",
        "deleteError": "Failed to delete exception"
      }
    },
    "teamsMeetings": {
      "prerequisites": {
        "title": "Pré-requisitos do Azure",
        "description": "Antes de ativar isto, conceda à aplicação a permissão OnlineMeetings.ReadWrite.All e crie uma Application Access Policy para a conta do organizador.",
        "steps": {
          "toggle": "Mostrar passos de configuração do Azure",
          "step1": {
            "title": "1. Conceder permissão de aplicação do Graph",
            "item1": "Abra o centro de administração Entra → Registos de aplicações.",
            "item2": "Selecione a aplicação utilizada pela integração Teams deste inquilino.",
            "item3": "Permissões de API → Adicionar → Microsoft Graph → Permissões de aplicação.",
            "item4": "Adicione OnlineMeetings.ReadWrite.All e conceda o consentimento do administrador."
          },
          "step2": {
            "title": "2. Criar uma Application Access Policy",
            "intro": "A criação de reuniões apenas por aplicação deve ser explicitamente permitida para a conta do organizador.",
            "note": "Aguarde até 30 minutos pela propagação da política antes de clicar em Verificar."
          }
        }
      },
      "organizer": {
        "title": "Organizador da reunião",
        "label": "ID do objeto de utilizador Microsoft do organizador predefinido da reunião",
        "help": "Os agendamentos aprovados criam reuniões do Teams como este utilizador Microsoft. Use o ID do objeto Entra; UPNs podem devolver 404 do Microsoft Graph onlineMeetings.",
        "placeholder": "00000000-0000-0000-0000-000000000000"
      },
      "actions": {
        "save": "Guardar",
        "saving": "A guardar...",
        "verify": "Verificar",
        "verifying": "A verificar...",
        "openRunbook": "Abrir runbook de configuração"
      },
      "feedback": {
        "saveSuccess": "Organizador de reunião do Teams guardado",
        "saveError": "Falha ao guardar o organizador de reunião do Teams",
        "verifySuccess": "Organizador de reunião do Teams verificado",
        "verifyError": "Falha ao verificar o organizador de reunião do Teams"
      },
      "verify": {
        "valid": "Organizador Microsoft verificado com sucesso.",
        "validWithName": "Utilizador Microsoft verificado: {{displayName}}.",
        "reasons": {
          "eeDisabled": "A verificação de reuniões do Teams só está disponível na Enterprise Edition.",
          "notConfigured": "A integração do Teams tem de estar ativa antes de poder verificar um organizador.",
          "userNotFound": "A Microsoft não encontrou um utilizador para esse organizador.",
          "policyMissing": "O utilizador Microsoft existe, mas a Application Access Policy ainda não permite a criação de reuniões.",
          "graphError": "O Microsoft Graph não conseguiu verificar este organizador de momento."
        }
      }
    }
  },
  "entryPopup": {
    "title": {
      "appointmentRequest": "Appointment Request",
      "view": "View Entry",
      "edit": "Edit Entry",
      "new": "New Entry"
    },
    "alerts": {
      "privateEntryOnlyCreator": "This is a private entry. Only the creator can view or edit details."
    },
    "validation": {
      "summaryTitle": "Please fill in the required fields:",
      "titleRequiredForAdHoc": "Title is required for ad-hoc entries",
      "startRequired": "Start date/time",
      "endRequired": "End date/time",
      "assigneeRequired": "At least one assigned user",
      "startInvalid": "Start date is invalid",
      "endInvalid": "End date is invalid",
      "endAfterStart": "End date must be after start date",
      "recurrenceIntervalPositive": "Recurrence interval must be a positive whole number",
      "recurrenceCountPositive": "Number of occurrences must be a positive whole number",
      "recurrenceEndInvalid": "Recurrence end date is invalid",
      "recurrenceEndAfterStart": "Recurrence end date must be after start date"
    },
    "fields": {
      "title": "Title",
      "assignedUsers": "Assigned Users *",
      "privateEntry": "Private entry (not visible to other users)",
      "start": "Start *",
      "end": "End *",
      "notes": "Notes"
    },
    "actions": {
      "cancel": "Cancel",
      "close": "Close",
      "save": "Save",
      "delete": "Delete Entry"
    },
    "workItem": {
      "adHocFallback": "Ad-hoc entry (no work item)",
      "openDetails": "Details"
    },
    "appointmentRequest": {
      "approved": {
        "title": "Approved Appointment",
        "descriptionWithDate": "This appointment originated from a client request and was approved on {{date}}.",
        "description": "This appointment originated from a client request.",
        "joinTeamsMeeting": "Participar na reunião do Teams",
        "downloadRecording": "Baixar gravação",
        "viewTranscript": "Ver transcrição"
      },
      "pending": {
        "title": "Pending Appointment Request",
        "description": "This is an appointment request from a client. You can approve or decline it below."
      },
      "declined": {
        "title": "Declined Appointment Request",
        "descriptionWithReason": "This appointment request was declined: {{reason}}",
        "description": "This appointment request was declined."
      },
      "cancelled": {
        "title": "Cancelled Appointment Request",
        "description": "This appointment request was cancelled by the client."
      },
      "requesterInfo": {
        "title": "Informações do requerente",
        "company": "Empresa",
        "name": "Nome",
        "email": "E-mail",
        "phone": "Telefone"
      },
      "requestedDateTimeLabel": "Requested Date & Time",
      "assignTechnicianLabel": "Assign Technician *",
      "assignTechnicianPlaceholder": "Select technician",
      "scheduledDateTimeLabel": "Scheduled Date & Time",
      "noNotes": "No notes provided",
      "declineReasonLabel": "Reason for Declining *",
      "declineReasonPlaceholder": "Please provide a reason for declining this request...",
      "actions": {
        "approve": "Approve",
        "decline": "Decline",
        "confirmDecline": "Confirm Decline"
      },
      "toasts": {
        "assignTechnicianRequired": "Please assign a technician",
        "approved": "Appointment request approved",
        "approveFailed": "Failed to approve request",
        "declineReasonRequired": "Please provide a reason for declining",
        "declined": "Appointment request declined",
        "declineFailed": "Failed to decline request"
      },
      "generateTeamsMeeting": "Gerar link de reunião do Microsoft Teams"
    },
    "recurrence": {
      "label": "Recurrence",
      "intervalLabel": "Interval",
      "endLabel": "End",
      "endDateLabel": "End Date",
      "occurrencesLabel": "Occurrences",
      "workdaysOnly": "Workdays only (Mon-Fri, excluding holidays)",
      "options": {
        "none": "None",
        "daily": "Daily",
        "weekly": "Weekly",
        "monthly": "Monthly",
        "yearly": "Yearly"
      },
      "endOptions": {
        "never": "Never",
        "date": "On Date",
        "count": "After"
      },
      "applyDialog": {
        "title": "Apply Changes To",
        "message": "Select which events to update:"
      }
    },
    "delete": {
      "validationFailed": "Failed to validate deletion. Please try again.",
      "entityFallback": "this schedule entry",
      "scopeDialog": {
        "title": "Delete Schedule Entry",
        "message": "Select which events to delete:",
        "confirm": "Continue"
      },
      "confirm": "Tem a certeza de que pretende eliminar este registo do calendário? Esta ação não pode ser anulada.",
      "confirmWithTeamsWarning": "Tem a certeza de que pretende eliminar este registo do calendário? Esta ação não pode ser anulada. A reunião associada do Microsoft Teams também será eliminada."
    },
    "scopeOptions": {
      "single": "Only this event",
      "future": "This and future events",
      "all": "All events"
    }
  },
  "actions": {
    "print": "Imprimir",
    "printOptions": "Opções de impressão"
  },
  "interactionDetails": {
    "fields": {
      "client": "Cliente",
      "contact": "Contacto",
      "duration": "Duração",
      "endTime": "Hora de fim",
      "notes": "Notas",
      "startTime": "Hora de início",
      "status": "Estado",
      "title": "Título",
      "user": "Utilizador"
    },
    "noClient": "Nenhum cliente associado",
    "noContact": "Nenhum contacto associado",
    "noTitle": "Sem título",
    "notAvailable": "N/D",
    "title": "Detalhes da interação",
    "unknownUser": "Desconhecido"
  }
}