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428 lines
13 KiB
JSON
428 lines
13 KiB
JSON
{
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"common": {
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"loading": "Loading..."
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},
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"moduleFrame": {
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"title": "Customer Satisfaction Surveys",
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"description": "Monitor response quality, analyse satisfaction trends, and follow up on feedback.",
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"badge": "Satisfaction Insights",
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"nav": {
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"dashboard": "Dashboard",
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"responses": "Responses",
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"analytics": "Analytics",
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"setup": "Setup"
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}
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},
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"settings": {
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"tabLabel": "Surveys",
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"title": "Customer Satisfaction Surveys",
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"subtitle": "Configure templates, triggers, and delivery to collect post-ticket feedback.",
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"tabs": {
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"templates": "Templates",
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"triggers": "Triggers"
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},
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"templateList": {
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"title": "Survey templates",
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"description": "Manage the prompts and rating scales sent to your clients.",
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"createButton": "New template",
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"emptyTitle": "No survey templates yet",
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"emptyDescription": "Create your first template to define the survey wording and rating scale.",
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"defaultBadge": "Default",
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"table": {
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"name": "Template",
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"rating": "Rating scale",
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"status": "Status",
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"updated": "Updated",
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"actions": "Actions"
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},
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"status": {
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"enabled": "Enabled",
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"disabled": "Disabled"
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},
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"actions": {
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"setDefault": "Set as default"
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},
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"toasts": {
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"created": "Template created",
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"updated": "Template updated",
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"deleted": "Template deleted",
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"error": "Unable to save template",
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"setDefault": "Default template updated"
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},
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"errors": {
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"load": "Unable to load survey templates."
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},
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"delete": {
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"validationFailed": "Failed to validate deletion. Please try again.",
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"error": "Unable to delete template",
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"entityFallback": "this survey template"
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},
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"actionsMenuAria": "Open actions for {{name}}"
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},
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"templateForm": {
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"titleCreate": "Create survey template",
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"titleEdit": "Edit survey template",
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"ratingTypes": {
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"stars": "Stars",
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"numbers": "Numbers",
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"emojis": "Emojis"
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},
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"defaults": {
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"promptText": "Survey prompt",
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"commentPrompt": "Additional comments (optional)",
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"thankYouText": "Thank you!"
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},
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"labels": {
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"name": "Template name",
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"ratingType": "Rating type",
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"ratingScale": "Rating scale",
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"ratingLabels": "Rating labels",
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"preview": "Preview",
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"promptText": "Survey prompt",
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"commentPrompt": "Comment prompt",
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"thankYouText": "Thank-you message",
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"isDefault": "Set as default template",
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"enabled": "Template enabled"
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},
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"placeholders": {
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"ratingLabels": "Example:\nVery Poor\nPoor\nAverage\nGood\nExcellent"
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},
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"help": {
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"ratingLabels": "Provide one label per line, in order from lowest to highest rating."
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},
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"actions": {
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"create": "Create template",
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"save": "Save changes",
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"delete": "Delete template"
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},
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"delete": {
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"validationFailed": "Failed to validate deletion. Please try again.",
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"error": "Unable to delete template",
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"entityFallback": "this survey template"
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}
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},
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"triggerList": {
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"title": "Survey triggers",
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"description": "Automatically send invitations when tickets or projects reach completion.",
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"createButton": "New trigger",
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"emptyTitle": "No survey triggers configured",
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"emptyDescription": "Create a trigger to send surveys when tickets close or projects finish.",
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"table": {
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"template": "Template",
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"type": "Trigger",
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"conditions": "Conditions",
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"status": "Status",
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"updated": "Updated",
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"actions": "Actions"
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},
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"status": {
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"enabled": "Enabled",
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"disabled": "Disabled"
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},
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"conditions": {
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"unrestricted": "Applies to every ticket and project",
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"boards": "Boards",
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"statuses": "Statuses",
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"priorities": "Priorities",
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"any": "Any"
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},
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"toasts": {
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"created": "Trigger created",
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"updated": "Trigger updated",
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"deleted": "Trigger deleted",
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"error": "Unable to save trigger",
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"deleteError": "Unable to delete trigger"
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},
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"errors": {
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"load": "Unable to load survey triggers."
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},
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"deleteConfirm": "Delete this trigger? Invitations already queued will still be sent.",
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"actionsMenuAria": "Open actions for trigger targeting {{target}}"
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},
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"triggerForm": {
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"titleCreate": "Create survey trigger",
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"titleEdit": "Edit survey trigger",
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"triggerTypes": {
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"ticket_closed": "Ticket closed",
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"project_completed": "Project completed"
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},
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"labels": {
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"template": "Survey template",
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"triggerType": "Trigger type",
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"boardIds": "Boards",
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"statusIds": "Statuses",
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"priorities": "Priorities",
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"enabled": "Trigger enabled"
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},
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"placeholders": {
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"boardIds": "Select board",
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"statusIds": "Add status",
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"priorities": "Add priority"
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},
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"boardFilters": {
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"active": "Active boards",
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"inactive": "Inactive boards",
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"all": "All boards"
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},
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"help": {
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"conditions": "Leave a field blank to match any value."
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},
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"actions": {
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"create": "Create trigger",
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"save": "Save changes",
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"delete": "Delete trigger"
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},
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"noTemplates": "Create a survey template before adding triggers.",
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"prioritiesMixed": "Selected boards use different priority types. Showing all priorities.",
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"errors": {
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"reference": "Unable to load trigger options. Please try again."
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}
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}
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},
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"response": {
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"pageTitle": "Customer Satisfaction Survey",
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"invalidTitle": "Survey unavailable",
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"invalidMessage": "This feedback link is no longer valid or has already been used.",
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"ratingPrompt": "How was your experience?",
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"ratingAssistive": "Select a score from 1 to {{scale}}",
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"commentLabel": "Additional comments (optional)",
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"submitButton": "Submit feedback",
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"submitting": "Submitting feedback...",
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"submittedTitle": "Thank you for your response!",
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"submittedMessage": "{{thankYouText}}",
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"ratingSubmitted": "Feedback submitted",
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"retryButton": "Try again",
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"selectRatingError": "Select a rating before submitting.",
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"errorMessage": "We could not record your feedback. Please try again.",
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"supportMessage": "If you have questions, please contact your technician."
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},
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"rating": {
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"buttonAriaWithLabel": "{{rating}} - {{label}}",
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"buttonAria": "Rating {{rating}} of {{scale}}",
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"defaults": {
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"3": {
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"1": "Poor",
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"2": "Good",
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"3": "Excellent"
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},
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"5": {
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"1": "Very Poor",
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"2": "Poor",
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"3": "Average",
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"4": "Good",
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"5": "Excellent"
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},
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"10": {
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"1": "Terrible",
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"2": "Very Poor",
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"3": "Poor",
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"4": "Below Average",
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"5": "Average",
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"6": "Above Average",
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"7": "Good",
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"8": "Very Good",
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"9": "Excellent",
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"10": "Perfect"
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}
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}
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},
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"responses": {
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"filters": {
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"labels": {
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"template": "Template",
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"technician": "Technician",
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"client": "Client",
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"dateRange": "Date Range"
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},
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"placeholders": {
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"allTemplates": "All templates",
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"allTechnicians": "All technicians",
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"allClients": "All clients"
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},
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"actions": {
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"apply": "Apply",
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"reset": "Reset"
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}
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},
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"page": {
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"filterTitle": "Filter Responses",
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"loading": "Refreshing responses...",
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"error": "Unable to load survey responses. Please try again.",
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"pageSizeOptions": {
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"10": "10 per page",
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"25": "25 per page",
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"50": "50 per page"
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},
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"itemLabel": "responses"
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},
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"detail": {
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"title": "Survey Response Detail",
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"empty": "No response selected.",
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"labels": {
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"submittedAt": "Submitted At",
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"client": "Client",
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"contact": "Contact",
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"technician": "Technician",
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"ticket": "Ticket",
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"rating": "Rating",
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"comment": "Comment"
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},
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"fallbacks": {
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"unknown": "Unknown",
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"unassigned": "Unassigned",
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"none": "-",
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"noComment": "No comment provided."
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}
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}
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},
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"dashboard": {
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"loadingInsights": "Loading survey insights...",
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"responseMetrics": {
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"cards": {
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"sent": "Invitations Sent",
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"responses": "Responses Received",
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"responseRate": "Response Rate",
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"averageRating": "Average Rating",
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"outstanding": "Outstanding Invitations",
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"negative": "Negative Responses (<= 2 stars)"
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},
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"badges": {
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"awaitingResponses": "Awaiting responses",
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"needsReview": "Needs review"
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}
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},
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"responseTrend": {
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"title": "Response Trend",
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"emptyTitle": "No responses captured for the selected period.",
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"emptyDescription": "Check back after customers submit feedback.",
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"tooltip": {
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"averageRating": "Average Rating",
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"responses": "Responses",
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"date": "Date: {{label}}"
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}
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},
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"responsesList": {
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"title": "Recent Responses",
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"emptyTitle": "No survey responses available yet.",
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"emptyDescription": "Encourage customers to provide feedback to populate this view.",
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"table": {
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"submitted": "Submitted",
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"client": "Client",
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"technician": "Technician",
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"rating": "Rating",
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"comment": "Comment",
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"ticket": "Ticket"
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},
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"fallbacks": {
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"unknownClient": "Unknown Client",
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"unassigned": "Unassigned",
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"noComment": "No comment"
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}
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},
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"satisfactionDistribution": {
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"title": "Satisfaction Distribution",
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"emptyTitle": "No survey ratings recorded yet.",
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"emptyDescription": "Distribution will appear after feedback is collected.",
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"axes": {
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"rating": "Rating",
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"responses": "Responses"
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},
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"tooltip": {
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"percent": "Percent",
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"responses": "Responses",
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"rating": "Rating: {{label}}"
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}
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},
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"topIssues": {
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"title": "Top Issues",
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"emptyTitle": "No negative feedback recorded for the selected filters.",
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"emptyDescription": "This is a good sign! Keep up the great work.",
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"fallbacks": {
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"unknownClient": "Unknown Client",
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"ticket": "Ticket {{ticket}}",
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"noComment": "No comment left.",
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"assignedTo": "Assigned to: {{name}}"
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}
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}
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},
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"analytics": {
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"filters": {
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"labels": {
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"customerSegment": "Customer Segment",
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"surveyTemplate": "Survey Template",
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"timeframe": "Timeframe",
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"calendarView": "Calendar View"
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},
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"defaults": {
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"segments": {
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"all": "All customers",
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"managed": "Managed clients",
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"project": "Project-only clients"
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},
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"templates": {
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"all": "All templates",
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"default": "Phase 1 CSAT template"
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},
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"timeframes": {
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"30d": "Last 30 days",
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"90d": "Last 90 days",
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"365d": "Year to date"
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}
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},
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"actions": {
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"apply": "Apply Filters",
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"reset": "Reset",
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"calendar": "Coming soon"
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}
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},
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"page": {
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"filtersTitle": "Analytics Filters",
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"overviewTitle": "Satisfaction Overview",
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"overviewDescription": "Compare average satisfaction and response rates over time. Additional segmentation will arrive in later iterations."
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},
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"chart": {
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"empty": "Select filters above to explore advanced analytics. (Coming soon)",
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"tooltip": {
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"averageRating": "Average Rating",
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"responseRate": "Response Rate"
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},
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"legend": {
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"averageRating": "Average Rating",
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"responseRate": "Response Rate"
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}
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},
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"export": {
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"csv": "Export CSV",
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"shareSnapshot": "Share Snapshot",
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"emailDigest": "Email Digest"
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}
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},
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"clientSummary": {
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"title": "CSAT Summary",
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"empty": "No survey data available for this client yet. Surveys sent after ticket closures will populate this view.",
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"labels": {
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"averageRating": "Average Rating",
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"responseRate": "Response Rate",
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"totalResponses": "Total responses",
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"lastResponse": "Last response",
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"rollingTrend": "Rolling Trend"
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},
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"fallbacks": {
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"none": "-",
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"noResponsesYet": "No responses yet"
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}
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},
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"ticketSummary": {
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"title": "Customer Feedback",
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"empty": "No survey responses received for this ticket yet.",
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"labels": {
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"latestRating": "Latest Rating",
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"comment": "Comment",
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"totalResponses": "Total responses"
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},
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"fallbacks": {
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"none": "-"
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}
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}
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}
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