PSA/shared/workflow/adapters/workflowAnalyticsTracker.ts

/**
 * Workflow-specific implementation of IAnalyticsTracker interface
 * This adapter provides analytics tracking for workflow contexts
 * For now this is a no-op implementation, but can be enhanced to integrate
 * with workflow analytics systems or external tracking services
 */

import { IAnalyticsTracker } from '../../models/ticketModel';

export class WorkflowAnalyticsTracker implements IAnalyticsTracker {
  async trackTicketCreated(data: {
    ticket_type: string;
    priority_id?: string;
    has_description: boolean;
    has_category: boolean;
    has_subcategory: boolean;
    is_assigned: boolean;
    board_id?: string;
    created_via: string;
    has_asset?: boolean;
    metadata?: Record<string, any>;
  }, userId?: string): Promise<void> {
    // TODO: Integrate with workflow analytics or external tracking
    // For now, log analytics events for debugging purposes
    console.log('[WorkflowAnalyticsTracker] Ticket created analytics:', {
      event: 'ticket_created',
      userId,
      data: {
        ...data,
        tracked_via: 'workflow'
      }
    });
  }

  async trackTicketUpdated(data: {
    ticket_id: string;
    changes: string[];
    updated_via: string;
    metadata?: Record<string, any>;
  }, userId?: string): Promise<void> {
    console.log('[WorkflowAnalyticsTracker] Ticket updated analytics:', {
      event: 'ticket_updated',
      userId,
      data: {
        ...data,
        tracked_via: 'workflow'
      }
    });
  }

  async trackCommentCreated(data: {
    ticket_id: string;
    is_internal: boolean;
    is_resolution: boolean;
    author_type: string;
    created_via: string;
    metadata?: Record<string, any>;
  }, userId?: string): Promise<void> {
    console.log('[WorkflowAnalyticsTracker] Comment created analytics:', {
      event: 'comment_created',
      userId,
      data: {
        ...data,
        tracked_via: 'workflow'
      }
    });
  }

  async trackFeatureUsage(feature: string, userId?: string, metadata?: Record<string, any>): Promise<void> {
    console.log('[WorkflowAnalyticsTracker] Feature usage analytics:', {
      event: 'feature_used',
      feature,
      userId,
      metadata: {
        ...metadata,
        tracked_via: 'workflow'
      }
    });
  }
}