PSA/ee/test-data/workflow-harness/ticket-status-waiting-on-customer-reminder/bundle.json

{
  "format": "alga-psa.workflow-bundle",
  "formatVersion": 1,
  "exportedAt": "2026-01-26T00:00:00.000Z",
  "workflows": [
    {
      "key": "fixture.ticket-status-waiting-on-customer-reminder",
      "metadata": {
        "name": "Fixture: Ticket Status → Waiting Reminder",
        "description": "When status changes to Waiting on Customer, wait for a follow-up event and send a reminder email.",
        "payloadSchemaRef": "payload.TicketStatusChanged.v1",
        "payloadSchemaMode": "pinned",
        "pinnedPayloadSchemaRef": "payload.TicketStatusChanged.v1",
        "trigger": { "type": "event", "eventName": "TICKET_STATUS_CHANGED" },
        "isSystem": false,
        "isVisible": true,
        "isPaused": false,
        "concurrencyLimit": null,
        "autoPauseOnFailure": false,
        "failureRateThreshold": null,
        "failureRateMinRuns": null,
        "retentionPolicyOverride": null
      },
      "dependencies": {
        "actions": [{ "actionId": "email.send", "version": 1 }],
        "nodeTypes": ["action.call", "control.if", "control.return", "event.wait", "state.set", "transform.assign"],
        "schemaRefs": ["payload.TicketStatusChanged.v1", "payload.TicketTimeEntryAdded.v1"]
      },
      "draft": {
        "draftVersion": 1,
        "definition": {
          "id": "00000000-0000-0000-0000-00000000f110",
          "version": 1,
          "name": "Fixture: Ticket Status → Waiting Reminder",
          "description": "Waits for a follow-up event, then sends reminder email.",
          "payloadSchemaRef": "payload.TicketStatusChanged.v1",
          "trigger": { "type": "event", "eventName": "TICKET_STATUS_CHANGED" },
          "steps": [
            { "id": "state-waiting-reminder", "type": "state.set", "config": { "state": "WAITING_REMINDER" } },
            {
              "id": "if-waiting",
              "type": "control.if",
              "condition": { "$expr": "payload.newStatusId == payload.fixtureWaitingStatusId" },
              "then": [
                {
                  "id": "wait-for-time-entry",
                  "type": "event.wait",
                  "config": {
                    "eventName": "TICKET_TIME_ENTRY_ADDED",
                    "correlationKey": { "$expr": "payload.ticketId" },
                    "timeoutMs": 5000
                  }
                },
                {
                  "id": "assign-vars",
                  "type": "transform.assign",
                  "config": {
                    "assign": {
                      "vars.marker": { "$expr": "'[fixture ticket-status-waiting-on-customer-reminder]'" },
                      "vars.subject": { "$expr": "vars.marker & ' Reminder: waiting on customer'" },
                      "vars.text": { "$expr": "vars.marker & ' ticketId=' & payload.ticketId" }
                    }
                  }
                },
                {
                  "id": "send-reminder",
                  "type": "action.call",
                  "config": {
                    "actionId": "email.send",
                    "version": 1,
                    "inputMapping": {
                      "to": { "$expr": "[{\"email\": payload.fixtureRequesterEmail}]" },
                      "subject": { "$expr": "vars.subject" },
                      "text": { "$expr": "vars.text" },
                      "idempotency_key": { "$expr": "'fixture.ticket-status-waiting-on-customer-reminder:email:' & payload.ticketId" }
                    }
                  }
                },
                { "id": "done", "type": "control.return" }
              ],
              "else": [{ "id": "skip", "type": "control.return" }]
            }
          ]
        }
      },
      "publishedVersions": [
        {
          "version": 1,
          "definition": {
            "id": "00000000-0000-0000-0000-00000000f110",
            "version": 1,
            "name": "Fixture: Ticket Status → Waiting Reminder",
            "description": "Waits for a follow-up event, then sends reminder email.",
            "payloadSchemaRef": "payload.TicketStatusChanged.v1",
            "trigger": { "type": "event", "eventName": "TICKET_STATUS_CHANGED" },
            "steps": [
              { "id": "state-waiting-reminder", "type": "state.set", "config": { "state": "WAITING_REMINDER" } },
              {
                "id": "if-waiting",
                "type": "control.if",
                "condition": { "$expr": "payload.newStatusId == payload.fixtureWaitingStatusId" },
                "then": [
                  {
                    "id": "wait-for-time-entry",
                    "type": "event.wait",
                    "config": {
                      "eventName": "TICKET_TIME_ENTRY_ADDED",
                      "correlationKey": { "$expr": "payload.ticketId" },
                      "timeoutMs": 5000
                    }
                  },
                  {
                    "id": "assign-vars",
                    "type": "transform.assign",
                    "config": {
                      "assign": {
                        "vars.marker": { "$expr": "'[fixture ticket-status-waiting-on-customer-reminder]'" },
                        "vars.subject": { "$expr": "vars.marker & ' Reminder: waiting on customer'" },
                        "vars.text": { "$expr": "vars.marker & ' ticketId=' & payload.ticketId" }
                      }
                    }
                  },
                  {
                    "id": "send-reminder",
                    "type": "action.call",
                    "config": {
                      "actionId": "email.send",
                      "version": 1,
                      "inputMapping": {
                        "to": { "$expr": "[{\"email\": payload.fixtureRequesterEmail}]" },
                        "subject": { "$expr": "vars.subject" },
                        "text": { "$expr": "vars.text" },
                        "idempotency_key": { "$expr": "'fixture.ticket-status-waiting-on-customer-reminder:email:' & payload.ticketId" }
                      }
                    }
                  },
                  { "id": "done", "type": "control.return" }
                ],
                "else": [{ "id": "skip", "type": "control.return" }]
              }
            ]
          },
          "payloadSchemaJson": null
        }
      ]
    }
  ]
}