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2.3 KiB
2.3 KiB
Mobile API SLOs (MVP)
These SLOs are initial targets for Alga-hosted environments for the Mobile Ticketing MVP.
They are intended to be measured from server-side metrics where possible, and correlated with mobile telemetry (api.request.succeeded / api.request.failed) for end-to-end experience.
Definitions
- Scope: Alga-hosted only (V1).
- Population: authenticated mobile clients (
x-alga-clientprefixed withmobile/). - Latency: server-side route latency (preferred) and end-to-end mobile-observed duration (supplemental).
- Percentiles: p50 / p95 / p99.
- Error rate: % of requests resulting in 5xx or network/timeout at the client.
SLOs (targets)
Ticket list
- Route:
GET /api/v1/tickets(mobile list DTO:fields=mobile_list) - Latency (server): p95 ≤ 800ms, p99 ≤ 1500ms
- Error rate: ≤ 0.5% 5xx over 30 days
Ticket detail
- Route:
GET /api/v1/tickets/:id - Latency (server): p95 ≤ 900ms, p99 ≤ 1800ms
- Error rate: ≤ 0.5% 5xx over 30 days
Ticket comments
- Route:
GET /api/v1/tickets/:id/comments - Latency (server): p95 ≤ 900ms, p99 ≤ 1800ms
- Error rate: ≤ 0.5% 5xx over 30 days
Mutations (core)
- Add comment:
POST /api/v1/tickets/:id/comments→ p95 ≤ 1200ms, p99 ≤ 2500ms - Change status:
PUT /api/v1/tickets/:id/status→ p95 ≤ 1200ms, p99 ≤ 2500ms - Assign/unassign:
PUT /api/v1/tickets/:id/assignment→ p95 ≤ 1200ms, p99 ≤ 2500ms - Update fields:
PUT /api/v1/tickets/:id→ p95 ≤ 1500ms, p99 ≤ 3000ms - Error rate (mutations): ≤ 0.8% 5xx over 30 days
Mobile auth (handoff + refresh)
- OTT exchange:
POST /api/v1/mobile/auth/exchange→ p95 ≤ 900ms, p99 ≤ 1800ms - Refresh:
POST /api/v1/mobile/auth/refresh→ p95 ≤ 900ms, p99 ≤ 1800ms - Error rate: ≤ 0.3% 5xx over 30 days
Measurement notes
- Server-side: track latency and error rate per route + tenant, with a
mobiledimension derived fromx-alga-client. - Mobile-side: use
api.request.succeededandapi.request.failedevents:pathis normalized (:id) to allow route aggregation without leaking IDs.durationMscaptures client-observed duration including retry delays.
- Alerting should use server-side metrics; mobile telemetry is used for validation and debugging.